Top Ten Call Center Tips for 2023

Top Ten Call Center Tips for 2023 thumbnail

Providing excellent customer service is key to the success of your call center, and having sound strategies in place can help make that happen. Follow these tips to ensure a smooth running call center environment..

The Future of Customer Service on Social Media: Predictions and Trends thumbnail

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry..

How AI-Powered Assistive Voice Tech Will Power Modern Customer Service thumbnail

Yishay Carmiel, Founder and CEO of Meaning, explains how AI-powered assistive voice technology is set to power the customer service industry by minimizing barriers created by language and cultural nuances..

Waterfield Tech Recaps Record Year of Growth

Waterfield Tech Recaps Record Year of Growth thumbnail

Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo enable Waterfield Tech to deepen conversational AI expertise and expand global reach..

Retrieving Lost Customers From Cart Abandonment Scenarios

Retrieving Lost Customers From Cart Abandonment Scenarios thumbnail

Online shopping – the process can sometimes be so frustrating as to send you off your trolley! We’ve all been there, that last minute hesitation before you hit ‘Pay Now’ on checkout at Amazon, eBay or wherever..

Six Things You Need to Know for Contact Center Success in 2023

Six Things You Need to Know for Contact Center Success in 2023 thumbnail

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Melissa founded Blue Orbit Consulting after running staff organizations in contact centers..

Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform thumbnail

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. Sabio will provide crucial network and managed service support..

Customer Service Managers: 11 Critical Skills That Can Make Your CV Stand Out thumbnail

There are many skills that a customer service manager needs to succeed in their chosen career. When applying for jobs, you should show the essential skills required and be able to give examples..

How Gen Z Employees Can Help Improve Customer Service

How Gen Z Employees Can Help Improve Customer Service thumbnail

For companies looking to retain customers, investing in Gen Z employees can provide an effective way to improve customer service. Here is how Gen Zers can help you give your customers the best possible experience..

Eight Tips to Deal with Customer Complaints Quickly and Effectively thumbnail

Customer complaints can be a tricky thing to navigate as a business. This article provides strategies on how to manage customer complaints with professionalism, efficiency and understanding..

Maximizing the Benefits of Augmented Reality in Field Services for Customer Service Teams thumbnail

As a sub-section of customer services and support, field services plays a critical role in the service delivery ecosystem of many businesses. Fraser Doig, Associate Product Marketing Manager at RWS explains..

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service thumbnail

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. Calabrio helps empower contact centres..

GoSee Selects PCI Pal to Enhance Contact Centre Payment Experience thumbnail

GoSee, which provides car, campervan and RV hire, has partnered with PCI Pal, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments..

Happy Customers Starts With a Happy Team

Happy Customers Starts With a Happy Team thumbnail

The time for short-term fixes is over and businesses are looking at long-term strategies, particularly when it comes to attracting the very best candidates and building loyalty and longevity across their team..

What Elephants and Customer Experiences Have in Common

What Elephants and Customer Experiences Have in Common thumbnail

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. Jim Davies explores ways to provide elephant-astic experiences..

Generative AI: A False Dawn in Customer Service, Or The New Hope thumbnail

Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond. Stuart Dorman of Sabio Group takes a closer look at this potentially disruptive technology.

Customer Service is Your Ace in the Hole During a Recession thumbnail

Dan Darcy, Chief Customer Officer at Qualified, explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy..

Nearly Half of Global Consumers Frustrated by English Language Internet and Technology thumbnail

A RWS report reveals 44% of global consumers are frustrated by the dominance of the English language on the internet and technology and only 23% feel brands understand their cultural needs and priorities..

Where Do Customer Service and Cybersecurity Intertwine?

Where Do Customer Service and Cybersecurity Intertwine? thumbnail

A successful firm must have both customer service and cybersecurity. At first glance, they might appear unrelated, yet they are actually intertwined in several significant ways. The protection of customer data is one..