Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth thumbnail

Calabrio is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years..

Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions thumbnail

With an increase in online spending and new faster, easier ways to pay, companies should think again about ways to meet customer preferences. Rob Crutchington of Encoded shares his top five predictions in 2023..

Is a Digital-Only Strategy Right for Your Business?

Is a Digital-Only Strategy Right for Your Business? thumbnail

As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..

Sabio Group Expands Into the Nordic Region and Strengthens Genesys Capability thumbnail

Sabio, the digital customer experience (CX) transformation company, has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy..

Medallia Customer Experience Platform Chosen by SelectBlinds thumbnail

SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. Gabe Benavides said: “We are thrilled to work more closely with SelectBlinds”

BigChange Helps Surface Repair Specialist Prymo Double Business thumbnail

Prymo Surface Solutions has doubled the size of its business and dramatically increased productivity in the office in just six months following the implementation of a BigChange job management system..

Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center thumbnail

Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox solutions deliver a powerfully simple way to achieve effectiveness in the contact center..

Phone Calls: How to Improve Your Customer Relationship Management? thumbnail

Without proper customer relationship management, a company can attract lots of negative customer reviews. This short guide covers some ways of improving customer relationship management with phone calls..

How to Use QR Codes for a Flawless Customer Experience

How to Use QR Codes for a Flawless Customer Experience thumbnail

One such tool that’s currently turning heads in customer service circles is QR codes. Yes, the same QR codes you’ve seen in magazines and billboards—only nowadays, they’re showing up more and more..

10 Ways to Turn First-Time Buyers into Repeat Customers

10 Ways to Turn First-Time Buyers into Repeat Customers thumbnail

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers..

10 Ways to Improve Business Banking Customer Service

10 Ways to Improve Business Banking Customer Service thumbnail

Many businesses rely on banks for essential financial services, so it’s important that they provide high-quality customer service. Here are 10 ways to improve business banking service and keep your customers happy..

Are Happy Agents the Secret to Happy Customers?

Are Happy Agents the Secret to Happy Customers? thumbnail

As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..

Three Quick Tips to Keep Customers Happy During the Holidays thumbnail

The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..

6 Ways to Uplevel Your Contact Center in 2023

6 Ways to Uplevel Your Contact Center in 2023 thumbnail

Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..

Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign thumbnail

Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..

5 Ways to Improve Your Voice of the Customer Programme

5 Ways to Improve Your Voice of the Customer Programme thumbnail

As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..

Majorel Releases Majorel X as a Platform for CX Transformation Services thumbnail

Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X,.

Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange thumbnail

Glass Polishing & Restoration Specialists, Chicago Glass has grown its field resources by 25 percent since implementing a job management system from BigChange..

Housing Association Unveils New Video Chat Service Results

Housing Association Unveils New Video Chat Service Results thumbnail

A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat..