More and more companies are using AI tools to improve customer service and simplify their processes. These digital solutions herald a new epoch of personalized interactions, seamless support and efficiency..

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Virtual Assistants..

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. It is designed to implement, and monitor wellbeing..

Research from ContactBabel, sponsored by IRIS Audio Technologies, reveals contact centres in the UK are wasting £246m each year due to customers and agents mishearing and having to repeat themselves on calls..

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out by offering an exceptional shopping experience that goes above and beyond..

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play..

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences..

In any real estate business, occupancy rate is an important metric used to measure the success of a property. This key performance indicator can also have an impact on customer satisfaction..

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. The company has reduced its reliance on resource and time intensive paperwork by 50%..

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth..

As a call center agent, your job is to provide excellent customer service and support customers. In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can..

By following these tips by John Tschohl, founder and president of the Service Quality Institute, you can become a customer service rockstar and provide exceptional service that will keep customers coming back..

Harte Hanks, a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch..

Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. The collaboration marks an important..

By now, you’re probably already familiar with the term “omnichannel” applied to customer service. In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means..

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway provider..

PCI Pal is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors..

Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study by the University of Birmingham reveals..