Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre..

Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..

Waterfield Tech today announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience value..

In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..

Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..

In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..

If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..

Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023..

There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business and improved services..

John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible..

Customers of health-related products typically have higher expectations of manufacturers than do users of other types of consumer products – but they do share certain fundamental elements..

PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods..

According to the 2022 UK Customer Satisfaction Index, increasingly more customers consider the rating/quality of customer service as a deciding factor for where to shop..

The experience of your customer with your organization is directly dependent on the kind of service they receive from your CSRs. Here are some equalities to look for when hiring a customer representative..

New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media – with British Gas, Scottish Power and OVO getting the worst rap..

When most people think about customer service, the first thing that comes to mind is solving problems. While this is an important part of the job, it’s not the only aspect. Showing empathy for others is key..