Four CX Trends You Can’t Ignore in 2023

Four CX Trends You Can’t Ignore in 2023 thumbnail

If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..

10 Ways Generative AI Is Revolutionizing the Customer Experience thumbnail

Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..

Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..

PCI Pal Shares Top Predictions for Payment and Security Trends in 2023 thumbnail

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023..

The Benefits of Customer Service Outsourcing for the Hospitality Sector thumbnail

There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business and improved services..

Why You Should Always Call Your Customers by Name

Why You Should Always Call Your Customers by Name thumbnail

John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible..

The Customer Care Difference for Healthcare Products

The Customer Care Difference for Healthcare Products thumbnail

Customers of health-related products typically have higher expectations of manufacturers than do users of other types of consumer products – but they do share certain fundamental elements..

Future of Payments Survey Finds Increasing Consumer Trust Towards Digital Payment Methods thumbnail

PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods..

Mystery Shopper Benchmark: Is the Online Customer King?

Mystery Shopper Benchmark: Is the Online Customer King? thumbnail

According to the 2022 UK Customer Satisfaction Index, increasingly more customers consider the rating/quality of customer service as a deciding factor for where to shop..

How to Hire a Customer Service Representative in the US

How to Hire a Customer Service Representative in the US thumbnail

The experience of your customer with your organization is directly dependent on the kind of service they receive from your CSRs. Here are some equalities to look for when hiring a customer representative..

Energy Companies Feel British Public’s Social Media Wrath thumbnail

New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media – with British Gas, Scottish Power and OVO getting the worst rap..

10 Ways to Create Empathy-Centric Customer Service

10 Ways to Create Empathy-Centric Customer Service thumbnail

When most people think about customer service, the first thing that comes to mind is solving problems. While this is an important part of the job, it’s not the only aspect. Showing empathy for others is key..

How Do Indoor Positioning and Navigation Improve the Customer Experience? thumbnail

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service and increase customer loyalty..

What Is Quiet Quitting and Why Is It an Issue in Customer Service? thumbnail

The world of work is currently going through a really volatile period. Stephen Holliday, CEO and Founder of Level, looks at the problem of ‘quiet quitting’ and what organizations can do to address it..

Ipswich Team Powers to European Prizes for Putting Customers First thumbnail

UK Power Networks triumphed at the European Contact Centre and Customer Service Awards (ECCCSA) in London this week, beating many household names to win Large Contact Centre of the year..

The Angry Customer Protocol and Call Center Interactions thumbnail

Working in a call center can be tough, especially when you are dealing with difficult customers. Eric Harne, 911 Communications Consultant and writer introduces the Angry Customer Protocol (ACP)..

Perfect your CX Strategy with Remote Visual Assistance

Perfect your CX Strategy with Remote Visual Assistance thumbnail

In today’s business world, remote strategies are becoming a common solution for customer support. In this article, Streem explain how to provide a great customer experience anytime, anywhere..

Transforming Field Service Productivity: Three Trends Have Changed the Game thumbnail

At the height of the COVID pandemic, field services changed in ways that continue to affect how manufacturers and maintainers run their service operations today..

When Was the Last Time You Heard Your Customer’s Voice?

When Was the Last Time You Heard Your Customer’s Voice? thumbnail

Kate Kompelien, Executive Director of CX Strategy and Design at TTEC Digital, explains how to use VoC to understand your customer’s needs across the Total Experience..