IRIS Audio Technologies, the team behind the AI-powered voice isolation softwareIRIS Clarity, has appointed Neil Titcomb as SVP Global Sales. Neil brings over 25 years experience in CX and sales leadership..

Raghavendra Rao, Director of Customer Excellence at Sprinklr, outlines three steps to build a customer service strategy centered around self-service..

Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture..

In order to provide an excellent customer experience, businesses need to employ a variety of strategies – and offering translation services to your customers is one of them..

When a customer has a problem, often the best experiences are when they can solve it themselves. Fraser Doig, Associate Product Marketing Manager at RWS, explains the benefits of semantic AI..

Customers want a service that is immediate, accurate and efficient. A decision engine can help businesses meet these customer expectations by providing a way to automate decision-making..

Hyper-Personalizing the customer experience is a successful method for customer acquisition and retention. The majority of call centers who have implemented this strategy have exceeded their goals.

John Tschohl encounters awesome customer service from the US Post Office when service superstar Scott Pelton delivers his parcel from Switzerland personally – on the tennis court!

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience..

Appreciate Business Services (ABS) – The home of Love2shop – have officially launched a ‘game-changer’ modular engagement platform for UK businesses looking to boost productivity, motivation and satisfaction..

Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts.  Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language..

Business outsourcing provider Sigma Connected has announced the appointment of Peter Doveren as new chief strategy officer as the company continues its global expansion..

Europe’s leading independent customer management services provider will deploy IRIS Clarity’s voice isolation software across its contact centre estate..

When improving the customer experience, look beyond the basics of just making the transaction process easier. Examine how you can provide unique transparency, insight, and information to help customers..

When we think of customer service, we often think it means fixing a problem that a customer presents. However, we believe it is vital to see it as trying to anticipate potential issues that they may have..

Zenarate, the leading AI Conversation Simulation solution has announced that Genpact is leveraging its award-winning AI Coach to improve agent performance and customer experiences..

EXL, a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services..

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. and continental Europe..