Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service operations..

One of the major weaknesses of most organizations the lack of a service strategy.  They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market dominance..

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers..

Across the globe, banks continue to face new challenges. The need to keep customers feeling supported and happy while ensuring they remain loyal remains a constant and critical goal for the banking sector..

Good customer service is what sets you apart from your competitors. And while there are many factors that go into providing good customer service, one of the most important is efficient routing..

Sinch, a global leader in cloud communications and mobile customer engagement, today announced its latest integration with Zapier, an automation platform, to bring the widest range of messaging channels..

Calabrio, the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions..

PCI Pal, the global provider of secure payment solutions, has today announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy..

Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases..

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending..

Bianca Angelico shares five daily themes that guest services firm On Verve are following to celebrate National Customer Service Week, which takes place 3-7 October 2022..

KM2 Solutions, a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations..

Join us on 6th October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved..

A survey has revealed that the perceived standard of customer service is slipping in the wake of record inflation. Close to half of the respondents said that the standard of customer service had worsened..

Great content is one of your business’ most important assets. This rings true especially for customer service. It can enhance your existing customer’s experiences of your products and services, strengthening brand loyalty..

Food delivery services should give customers a voice, respond quickly to complaints and proactively apologise when things go wrong, according to a new study which explores what companies can do to rebuild trust..

It is more important than ever to ensure customer satisfaction in a consumer environment where competition is high and disposable income low. Here are some ways to ensure the best experience for the customer..

You’ll need to implement effective retention strategies if you want to keep hold of your customer base. To get started, take a look at these four ways to increase customer retention..