About to Begin Your Cloud Migration Journey? Be Prepared to Evolve Your Business thumbnail

Before deciding whether to follow a public cloud, private cloud or hybrid approach, organisations first need to think about their specific business goals and what they really want to achieve with their CX..

Nationwide Catering Services Celebrates Massive Milestone with BigChange thumbnail

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software..

The Benefits of a Career in Customer Service

The Benefits of a Career in Customer Service thumbnail

Being a customer service professional equips you with useful life skills that can benefit not just your professional career, but your personal development, too. Here we look some of the most common benefits..

WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It thumbnail

Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses..

Lewisham Homes Selects Localz Technology to Improve Tenant Experience thumbnail

Localz, leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience..

5 Habits of Good Customer Service Managers

5 Habits of Good Customer Service Managers thumbnail

Daily rhythms, small habits that have been cultivated over days, months, and years, are key to succeeding in the world of customer service. Customer service managers know this better than anyone..

Moving Your Contact Centre to the Cloud? What’s on Offer and What to Consider thumbnail

The vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like. Derek Forrest of Sabio Group takes a look at what to consider and what’s on offer..

What is Insight Selling?

What is Insight Selling? thumbnail

The goal of insight selling is to move beyond traditional product-based selling by demonstrating a deep understanding of the customer’s needs and challenges, and offering customized solutions..

Is Your Customer Service Ready for Gen Zalpha?

Is Your Customer Service Ready for Gen Zalpha? thumbnail

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? Here, we’ll look at who they are and how to meet their CX needs..

Mastering Knowledge Management: Elevating Customer Services in 2023 thumbnail

As we enter the third month of 2023, customer service organizations have the chance to differentiate themselves from the competition through effective knowledge management. Fraser Doig of RWS explains..

ServiceNow Integration with Salesforce: Know the Why and How?

ServiceNow Integration with Salesforce: Know the Why and How? thumbnail

Salesforce CRM and ServiceNow Integration is for customer service agents who must quickly provide consumers with the information they need on the spot. It eliminates manual data entry or inefficient searches..

The Importance of Customer Service in Business Success

The Importance of Customer Service in Business Success thumbnail

In this article, we will discuss the significance of customer service in business success, the impact it has on customer satisfaction and the benefits of investing in exceptional customer service..

Future Group Drives Productivity Gains with BigChange Job Management thumbnail

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange..

Customer Experience Planning: 10 Tips for Success

Customer Experience Planning: 10 Tips for Success thumbnail

Customer experience planning is essential to the success of any organization. By creating a great customer experience, you can increase customer satisfaction and loyalty. Here are 10 tips for success..

The Importance of Giving Refunds Quickly and Politely

The Importance of Giving Refunds Quickly and Politely thumbnail

In today’s marketplace, where customers expect prompt service in all aspects of their shopping experience, providing refunds quickly and politely has become integral to fostering customer loyalty..

Top Ten Call Center Tips for 2023

Top Ten Call Center Tips for 2023 thumbnail

Providing excellent customer service is key to the success of your call center, and having sound strategies in place can help make that happen. Follow these tips to ensure a smooth running call center environment..

The Future of Customer Service on Social Media: Predictions and Trends thumbnail

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry..

How AI-Powered Assistive Voice Tech Will Power Modern Customer Service thumbnail

Yishay Carmiel, Founder and CEO of Meaning, explains how AI-powered assistive voice technology is set to power the customer service industry by minimizing barriers created by language and cultural nuances..

Waterfield Tech Recaps Record Year of Growth

Waterfield Tech Recaps Record Year of Growth thumbnail

Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo enable Waterfield Tech to deepen conversational AI expertise and expand global reach..