There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business and improved services..
John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible..
Customers of health-related products typically have higher expectations of manufacturers than do users of other types of consumer products – but they do share certain fundamental elements..
PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods..
According to the 2022 UK Customer Satisfaction Index, increasingly more customers consider the rating/quality of customer service as a deciding factor for where to shop..
The experience of your customer with your organization is directly dependent on the kind of service they receive from your CSRs. Here are some equalities to look for when hiring a customer representative..
New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media – with British Gas, Scottish Power and OVO getting the worst rap..
When most people think about customer service, the first thing that comes to mind is solving problems. While this is an important part of the job, it’s not the only aspect. Showing empathy for others is key..
Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service and increase customer loyalty..
The world of work is currently going through a really volatile period. Stephen Holliday, CEO and Founder of Level, looks at the problem of ‘quiet quitting’ and what organizations can do to address it..
UK Power Networks triumphed at the European Contact Centre and Customer Service Awards (ECCCSA) in London this week, beating many household names to win Large Contact Centre of the year..
Working in a call center can be tough, especially when you are dealing with difficult customers. Eric Harne, 911 Communications Consultant and writer introduces the Angry Customer Protocol (ACP)..
In today’s business world, remote strategies are becoming a common solution for customer support. In this article, Streem explain how to provide a great customer experience anytime, anywhere..
At the height of the COVID pandemic, field services changed in ways that continue to affect how manufacturers and maintainers run their service operations today..
Kate Kompelien, Executive Director of CX Strategy and Design at TTEC Digital, explains how to use VoC to understand your customer’s needs across the Total Experience..
Today’s business world is being transformed by Non-Fungible Tokens. NFT-integrated brands’ customers can enjoy more personalised services and targeted marketing to some extent of anonymity..
PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards..
When a business is ready to scale, it must ensure that its customer service department can grow in tandem. Customer service managers can implement several strategies to support their team’s expansion..
Whether you own a restaurant or are building a tech start-up you think will be the next big thing, customer service is historically a big part of a company’s success..
