As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..

The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..

Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..

Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..

As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..

Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X,.

Glass Polishing & Restoration Specialists, Chicago Glass has grown its field resources by 25 percent since implementing a job management system from BigChange..

A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat..

Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre..

Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..

Waterfield Tech today announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience value..

In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..

Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..

In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..

If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..

Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..