Drive You Business by Empowering Your Employees

Drive You Business by Empowering Your Employees thumbnail

When employees are empowered, they have the authority to make decisions—to bend and break the rules—on the spot to take care of a customer. Learn more in this article by customer service strategist, John Tschohl..

4 Ways to Turn Prospects into Customers: A Guide for Event Planners thumbnail

If you pay attention to your customers’ needs and questions, and you work hard on making them feel special, you should have no difficulties attracting more customers to your events..

12 Ways Apple Provides Outstanding Customer Service thumbnail

From providing knowledgeable support staff to allowing customers to easily contact them, Apple goes above and beyond to ensure their customers are happy. For inspiration, check out these examples from Apple!

Why You Need a GDPR Rep When Processing Customer Data

Why You Need a GDPR Rep When Processing Customer Data thumbnail

If your business offers goods or services to individuals within the EEA or monitor the behaviour of individuals in the EEA, then you need to comply with the EU GDPR in respect to data processing..

Monitor Customer Health from Siloed Information to Prevent Churn thumbnail

With proactive monitoring of customer health scores, CX teams can resolve issues that lead to dissatisfied customers before they hit the crisis point. Palak Dalal Bhatia, founder and CEO of IrisAgent explains how..

AI Skills Assessments for Customer Service: A Brief Guide thumbnail

The use of artificial intelligence (AI) in the recruitment process has benefited the hiring practices of many customer service organizations. This is made possible by streamlining the screening of candidates..

Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement thumbnail

Leading global provider of customer experience (CX) and business solutions, Webhelp, has been chosen by The Sandbox, a leading decentralized gaming virtual world as a partner to help build community engagement..

True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters thumbnail

In his latest blog, Magnus Geverts of Calabrio discusses how to spot the difference between true and fake cloud solutions and why it matters for workforce optimisation (WFO) applications..

Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents thumbnail

Zenarate AI Coach continues to transform how the world’s leading brands and services use AI Conversation Simulation to develop top-performing agents in 12 languages around the world..

Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices thumbnail

PCI Pal, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape..

When Customers Struggle – Lessons from the Energy Sector thumbnail

When times are hard for customers, high quality support is an absolute imperative. Carly Freeman, Head of Customer Services at Insite Energy, shares key lessons learned while helping people at the sharp end of a crisis..

15 Ways to Improve Real Estate Customer Service

15 Ways to Improve Real Estate Customer Service thumbnail

If you’re a real estate agent then you want your clients to have a positive experience when working with you, so they will come back again in the future. Here are 15 ways to improve real estate customer service..

5 Key Elements to Consider When Looking To Improve Customer Service thumbnail

Improving your customer service can have a whole range of benefits to your business. But which elements should you focus on? Here are 5 key areas of customer service you should consider improving..

In-Real-Time: Why Your Business Should Prioritize Quick Reactions to Consumer Demands thumbnail

Consumers have become more demanding in recent years, expecting businesses to respond to their concerns quickly or lose them as customers. Learn why real-time responses are significant to any business..

Agility and Adaptability Strategies in the Contact Center

Agility and Adaptability Strategies in the Contact Center thumbnail

How can businesses provide excellent customer experience and support their contact center agents while navigating an unfortunate crunch on two fronts? Christian Wagner, CEO of VoiceFoundry, explains..

TheLoops Launches on Zendesk Marketplace

TheLoops Launches on Zendesk Marketplace thumbnail

TheLoops, an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity..

15 Tips for Secure Remote Work for Today’s Customer Service Agents thumbnail

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. Here are 15 tips to stay safe..

Webinar: Calabrio Speech Analytics – The Power of One thumbnail

In this insightful webinar, you will learn more about the need for speech analytics, successful customer deployment cases and the must haves you should consider in your analytics program..

Moving toward Predictive Customer Analytics for Excellent Customer Support thumbnail

Predictive customer support means that support teams resolve issues before they occur and sometimes even before customers are aware of them. Palak Dalal Bhatia, founder and CEO of IrisAgent explains..