Embrace analytics to boost your wellbeing strategy – that’s the message from Ross Daniels at Calabrio. Here, he gives 3 reasons why you can’t afford to ignore the latest advancements in technologies..

Many of the strategies that improve customer service retention also create more skilled and engaged agents. As a result, investing in your customer service team is a win-win opportunity for agents, businesses and customers..

Twitter can be a great way to connect with customers and build customer relationships, but it can also be a place where customer complaints are aired. Here you will find some key tips for handling complaints on Twitter..

In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. .

One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. Their words can cause you to question your own abilities..

Customer contact center operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from Frost & Sullivan and by Commissioned by Webhelp..

BigChange field service management software is helping facilities management start-up Urban Maintenance achieve the highest levels of customer satisfaction. BigChange gives Urban Maintenance 24/7 visibility..

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels..

To stay ahead of the competition, financial service providers need to focus on providing excellent customer service. Here are ten ways the financial services industry can improve customer service and create loyal customers..

Employee turnover is not just an irritation for employers, it can and does add up to a waste financially. Given the frequency of Millenials and Gen Z changing jobs, it is becoming an increasing priority..

Demand planning is a cross-functional procedure that helps companies meet product demand while limiting extra inventory. It prevents supply chain interruptions and can boost customer satisfaction and revenue..

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI..

Voice is the fastest form of human communication and has long been the backbone of the customer service industry. Now, with the development of voicebots the power of voice is reaching new heights..

PCI Pal has today announced it has joined the Five9 CX Marketplace as an approved Secure Payments partner. The PCI Pal solution has been accredited and listed on the Five9 CX Marketplace..

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth..

60% of household water and energy customers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4..

Customer service is one of the most important aspects of any business and ecommerce is no exception. In this article, we will discuss eleven ways that your ecommerce store can provide excellent customer service..

When reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Brad Hawkins of ServicePower explains..