Reuters Events are inviting you to join them for the next unmissable webinar! Featuring insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger, Calvin Klein) & Momentive..

If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them..

PCI Pal, the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022..

Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores and quality of support ratings..

We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year to improve the customer experience. Inge De Bleecker explores the latest developments..

Event-led engagement platform Airmeet, today announced that it has raised $35M USD Series B from Prosus Ventures, Sistema,  Sequoia Capital India, RingCentral Ventures, and others..

In 2020 there were an estimated 2.83 million people working in call centers across the United States. In an industry that is responsible for handling sensitive information, security and efficiency are extremely important..

Chatbots and virtual assistants are at the epicenter of the customer service revolution. So, what has caused the rapid takeover of chatbots? Aaron Schliem, Director of AI Enablement for Welocalize, explains..

LINK Mobility, Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry and healthcare services..

Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. Combined, these five steps provide an integrated approach to overcoming complexity..

EvaluAgent, who specialise in enabling Contact Centres Agents to have better conversations through their Performance Improvement platform, are celebrating a record 2021 which saw revenues double..

K3, which provides business‐critical software solutions, today announced its acquisition of ViJi (Sas). The combined solutions will boost fashion and apparel brands to be more sustainable and ethical..

Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..

The digital experiences of customers and employees across the front to the back-office are set to be transformed with TrustPortal’s HyperAutomation platform. The platform enables all tasks to be optimally performed..

A virtual private network (VPN) is important for personal and business use and is now an indispensable tool. There are many VPN options to choose from. Some are free to use, whereas others charge users for features..

Today’s customer has countless options when making a purchase. It’s therefore essential to understand that the quality of your customer care can only be as good as your team and how happy they feel..

Digital transformation is set to rule the digital world in the coming years. Hence, it is an opportunity for business owners to leverage digital technologies to enhance customer experience and outrank their competitors..

Information has become somewhat of a currency these days: this includes both your data and the data of your customers. If your business collects user data, you need to implement tough security measures..