Customer expectations are constantly evolving. People want quick, easy, and personalized solutions to their problems, whether they call for help, message through an app, or send an email..

The National Bank of Commerce (NBC) in Dar es Salaam has kicked off its Customer Service celebrations, focusing on customer experience enhancements to better cater to customer needs with the theme “Above and Beyond”..

Japanese companies are turning to AI to address labor shortages. Firms like Ridgelinez Ltd and Autobacs Seven Co are using AI assistants like ‘Rachel’ to recommend products based on customer needs..

Airtel Africa has reiterated its commitment to exceptional customer service during Customer Service Week. Airtel Africa CEO, Sunil Taldar is crystal clear about one thing: making customers happy is his top priority..

Technology is fast changing how businesses connect with customers in 2024. It’s more than chatbots or AI assistants; it’s about real, practical benefits that boost customer satisfaction..

This Customer Service Week, I want to extend a heartfelt thank you to all customer service professionals around the world. Your dedication, perseverance, and positive attitude inspire us all. You are truly the unsung heroes!

Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service..

The first week of October marks an important celebration that resonates across industries—Customer Service Week. Customer Service Week is a dedicated time for organizations to recognize customer service professionals..

Did you know that increasing customer retention rates by 5% can boost your profits by up to 125%? That’s according to a well-known study by Bain & Company. Existing customers are worth their weight in gold..

The Philippines’ outsourcing industry is rapidly adopting AI ‘copilots’ to assist human operators in tasks like summarizing customer interactions and providing contextual responses in real time..

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening worker protections and enhancing employee welfare. Jim Fleming of Sabio Group, investigates..

Mardon Group has equipped field service engineers with mobile devices that synchronise in real time with the office. The mobile app is part of a new system from BigChange that is improving customer service..

A new survey has found that a key barrier to the adoption of Artificial Intelligence (AI) in the customer service sector lies in security concerns, with ad-hoc unregulated AI usage on  the rise across enterprises..

Customer service thrives online when it meets technical standards, yet some companies excel in this area while others struggle. As a result, you need to know what makes the difference. Here are the key requirements..

What do you see when you drive down a city street? Restaurants. From fast food to fine dining, places to eat are not in short supply, so restaurants must get steady business. Patrons want convenience and excellent experience..

Sabio Group is partnering with Septeo, a major software provider for legal & accounting professionals, notaries, real estate, hospitality, and Human Resources, to revolutionise their customer engagement strategy..

A recent survey by Which? revealed that poor customer service from energy and broadband companies is costing customers millions and negatively impacting customers’ emotional well-being, with many feeling stressed..

Returns, an often challenging aspect of retail, can greatly impact a customer’s overall experience. When handled adeptly, returns offer a valuable opportunity to reinforce customer trust and enhance brand reputation..