BT Group is enhancing customer support by incorporating advanced AI and generative AI technologies in partnership with Sprinklr. The updated customer contact platform aims to improve CX..

What sets great logistics companies apart in today’s fast-paced world? It’s no longer just about moving goods from one place to another, it’s about delivering exceptional customer experiences at every step..

When choosing the right platform, small businesses and large enterprises have very different needs. Here we look at two—Freshdesk vs Zendesk—to see which one’s AI cababilities are best suited for which business..

Customer service has far outgrown simply fixing a problem as it arises in today’s high-speed digital landscape. As Artificial Intelligence assistants integrate, customer service will evolve from reactive to proactive..

Small CX teams don’t need to match big companies’ resources; AI lets them focus on what they do best by solving problems faster and building genuine connections with customers..

Vapi has scaled revenue to millions for voice agents across industries like customer service and healthcare. Fresh funding to accelerate hiring elite engineering talent and scale their real-time infrastructure..

Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time..

Workforce planning is becoming more complex and dynamic thanks to companies being tasked with managing increasingly global, diverse, and hybrid workforces. Jim Fleming of Sabio explores the potential of AI..

Aampe reveals it has deployed over 100 million intelligent agents into consumer applications running across four continents. The agents are managing on the order of 15-200 billion decisions every week..

Amazon is set to conduct trials for quick commerce operations in India, aiming to deliver grocery items within 15 minutes. The initiative, known as “Project Tez”, focuses on high-frequency essentials..

The cryptocurrency industry has grown rapidly, with more businesses and individuals adopting digital currencies. Offering exceptional customer service has never been more crucial for cryptocurrency companies..

Artificial Intelligence is evolving, and Agentic AI is its next major leap. Unlike past versions of AI, which followed predefined instructions, Agentic AI takes initiative. It thinks, plans, and acts independently to achieve goals..

Customer experience can literally make or break a business, so it’s alarming that a number of companies remain tethered to legacy contact centre systems. James Hughes, Group Head of Solutions at Sabio explains..

For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover, and enhances productivity—all while improving customer interactions..

Kore.ai has introduced AI for Work, an Agentic AI Platform which merges enterprise search, workflow automation, and multi-agent orchestration to enhance productivity and streamline operations..

Amazon has successfully completed an initial test of delivery drones in Italy, marking the first European country for this service. Prime Air drone deliveries are already operational in select U.S. locations..

The implementation of the cloud-based NICECXone system at Great Southern Bank, Australia has enabled contact center agents to effectively resolve customer inquiries, leading to higher customer satisfaction..

Elizabethtown Gas has been ranked as the top midsize utility in the East for Customer Satisfaction with Residential Natural Gas Service by J.D. Power for the 10th consecutive year. South Jersey Gas secured second..