Chatbots and virtual assistants are at the epicenter of the customer service revolution. So, what has caused the rapid takeover of chatbots? Aaron Schliem, Director of AI Enablement for Welocalize, explains..

LINK Mobility, Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry and healthcare services..

Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. Combined, these five steps provide an integrated approach to overcoming complexity..

EvaluAgent, who specialise in enabling Contact Centres Agents to have better conversations through their Performance Improvement platform, are celebrating a record 2021 which saw revenues double..

K3, which provides business‐critical software solutions, today announced its acquisition of ViJi (Sas). The combined solutions will boost fashion and apparel brands to be more sustainable and ethical..

Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..

The digital experiences of customers and employees across the front to the back-office are set to be transformed with TrustPortal’s HyperAutomation platform. The platform enables all tasks to be optimally performed..

A virtual private network (VPN) is important for personal and business use and is now an indispensable tool. There are many VPN options to choose from. Some are free to use, whereas others charge users for features..

Today’s customer has countless options when making a purchase. It’s therefore essential to understand that the quality of your customer care can only be as good as your team and how happy they feel..

Digital transformation is set to rule the digital world in the coming years. Hence, it is an opportunity for business owners to leverage digital technologies to enhance customer experience and outrank their competitors..

Information has become somewhat of a currency these days: this includes both your data and the data of your customers. If your business collects user data, you need to implement tough security measures..

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. PCI Pal will be joined by other leaders in the payments and CX industry..

Frictionless payments and protection from fraudulent transactions are priorities for both contact centres and customers. Read more in this article by Rob Crutchington, Managing Director of Encoded..

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin..

Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple.  Ross Daniels outlines the most common pitfalls..

In this article, Doug Mulvihill, UK marketing manager at call centre software provider Ringover, explores how companies can ensure their call centre service is always a hit with customers..

Hammer, an Infovista company, has announced the appointment of John D’Anna as its new President. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance..

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