If you’re a real estate agent then you want your clients to have a positive experience when working with you, so they will come back again in the future. Here are 15 ways to improve real estate customer service..
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Improving your customer service can have a whole range of benefits to your business. But which elements should you focus on? Here are 5 key areas of customer service you should consider improving..
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Consumers have become more demanding in recent years, expecting businesses to respond to their concerns quickly or lose them as customers. Learn why real-time responses are significant to any business..
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How can businesses provide excellent customer experience and support their contact center agents while navigating an unfortunate crunch on two fronts? Christian Wagner, CEO of VoiceFoundry, explains..
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TheLoops, an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity..
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The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. Here are 15 tips to stay safe..
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In this insightful webinar, you will learn more about the need for speech analytics, successful customer deployment cases and the must haves you should consider in your analytics program..
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Predictive customer support means that support teams resolve issues before they occur and sometimes even before customers are aware of them. Palak Dalal Bhatia, founder and CEO of IrisAgent explains..
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Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team..
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React.JS is by far the most popular JavaScript library. According to Stack Overflow, 40.14% of developers worldwide use the framework to develop awesome apps that provide memorable customer experiences..
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Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion behind every customer interaction..
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Despite the rise of social media, email remains the most popular method of communication between businesses and consumers. Moreover, email is typically the go-to touchpoint for customer service interactions..
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What makes Wing Assistant different? Wing leverages technology and combines it with irreplaceable human capabilities, resulting in a superior customer experience as a remote labor supplier..
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With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling..
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There are a lot of things that go into making a successful call center. One of the most important, but often overlooked, aspects of a call center is the use of the phonetic alphabet. Read on to learn more..
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Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, today announced an integration with ServiceNow to extend insight into individual customer experiences..
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PCI Pal, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Customers can now access PCI Pal’s solutions..
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Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution..