Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service..

If you are a Customer Service Manager, you will need to train your team. The good news is with e-learning it has never been easier to create your own online course and keep your customer service agents engaged..

Ross Daniels at Calabrio looks at the 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes and get the right answers..

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Megan Neale and Roger Beadle, Co-Founders of Limitless, explore future trends..

Qualtrics today announced Discover, a new set of products that help companies tune into conversations that are already happening to build a richer understanding of what customers and employees want and expect..

PCI Pal, the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry…

Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. This special event was created to encourage businesses to show their customers some appreciation..

BigChange field service software is helping commercial door specialist Access Innovations reduce paper consumption and improve customer service with automatic job scheduling, reporting and invoicing..

Reuters Events are inviting you to join them for the next unmissable webinar! Featuring insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger, Calvin Klein) & Momentive..

If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them..

PCI Pal, the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022..

Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores and quality of support ratings..

We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year to improve the customer experience. Inge De Bleecker explores the latest developments..

Event-led engagement platform Airmeet, today announced that it has raised $35M USD Series B from Prosus Ventures, Sistema,  Sequoia Capital India, RingCentral Ventures, and others..

In 2020 there were an estimated 2.83 million people working in call centers across the United States. In an industry that is responsible for handling sensitive information, security and efficiency are extremely important..

Chatbots and virtual assistants are at the epicenter of the customer service revolution. So, what has caused the rapid takeover of chatbots? Aaron Schliem, Director of AI Enablement for Welocalize, explains..

LINK Mobility, Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry and healthcare services..

Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. Combined, these five steps provide an integrated approach to overcoming complexity..