Resilience And Risk Management in Customer Service

Resilience And Risk Management in Customer Service thumbnail

How can flexibility and risk management work as a competitive advantage and make your company grow through resilience in turbulent times? Customer service is crucial in this equation..

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates thumbnail

Over five million people globally work as call centre agents, including 1.3 million people in the UK. Many of them face challenges according to a new research report from artificial intelligence (AI) firm ASAPP..

High Five! PCI Pal Celebrates Shortlisting in Five Payment Industry Award Categories thumbnail

PCI Pal – the global cloud provider of secure payment solutions for business communications – has been announced as a finalist in no less than five categories across two payment industry award programmes..

The Secret to Top Quality Customer Service? Putting Consumers in the Driving Seat thumbnail

Rob Nash, Founder and Managing Director of 4 Roads explains how providing a good CX experience is all about empowering customers with technologies that enable them to reach solutions quickly..

BigChange Mobile Workforce Technology Drives Business Growth for Brewster Bros thumbnail

Recycled aggregates and waste management specialist Brewster Bros. has doubled its business with the help of the latest mobile workforce management technology from BigChange..

Reuters Events Customer Service & Experience 2021: Free Live Pass thumbnail

Customer Service & Experience 2021 takes place October 5-6th and is committed to showcasing the world’s most customer-centric leaders. This is the last chance to register for your free pass!

PCI DSS: Why It Pays to Comply

PCI DSS: Why It Pays to Comply thumbnail

PCI DSS was created to protect consumers and merchants against security breaches.  Robert Crutchington at Encoded explains why it pays contact centres to be PCI DSS compliant..

Inspiring Ways to Create a Customer-Focused Experience within Retail thumbnail

By using a reliable and modern contactless card reader, you’ll be able to streamline the payments process, serve your customers quickly, highlight your efficiency, and focus on customer satisfaction simultaneously..

8 Strategies To Increase Customer Loyalty For Your Business thumbnail

Many businesses focus their marketing efforts on acquiring new customers. But while customer acquisition is important, customer retention is even more important. Learn more in this article..

Appreciate Launches the ‘Big Thank You’ Reward Incentive thumbnail

Top corporate gifting company Appreciate Business Services has launched the ‘Big Thank You’ – a dedicated campaign to get UK businesses and organisations saying thanks to customers and clients..

How Companies Communicate with Customers: Problems, Trends, Solutions thumbnail

Previously, the only means of communication between the company and the client were telephone and fax. Today, the choice of communication channels is wider than ever. A variety of communication channels simplifies..

Risks Customer Services Teams Face

Risks Customer Services Teams Face thumbnail

The top four process risks that customer service teams should be aware of include disgruntled clients, insufficient information systems, training, and warranty. Here is an overview of these risks..

Webinar: Fuelling Growth in 2022 – Technology, Collaboration, Strategy thumbnail

Join 1000+ leaders in this free Reuters Event webinar to explore how to address post-pandemic challenges like rapid digitization, using technology to drive growth, and evolving roles. Join live or get on-demand access..

Increase Customer Satisfaction Scores with Knowledge Management thumbnail

Customer satisfaction can be defined as how happy customers are with a company’s products, services, and capabilities. Learn how a Knowledge Management system can help keep your customers satisfied..

The Right Technology Solutions for Tech Support

The Right Technology Solutions for Tech Support thumbnail

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience..

Navigating the ‘Pingdemic’ with Flexible CX Teams

Navigating the ‘Pingdemic’ with Flexible CX Teams thumbnail

The ‘pingdemic’ has caused widespread disruption and staff shortages. Roger Beadle, CEO and Co-founder of Limitless explains how brands can best manage their customer service teams during such unforeseen events..

Supporting Your Customers by Going the Extra Mile with Enhanced Support thumbnail

Understanding what is important to customers and what support and services will help make their lives easier is vital to ensuring that you keep your customers happy and build strong customer relationships..

Yext Announces Yext AI Search for Salesforce Service Cloud on Salesforce AppExchange thumbnail

Yext, Inc. the AI Search Company, has announced it has launched Yext AI Search on Salesforce AppExchange, empowering customers to transform the customer support experience for both agents and customers..

Seymour Taylor Selects Workbooks CRM to Strengthen Growth thumbnail

Seymour Taylor, one of the longest-established accountancy practices and business advisers has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business..