Reporting lines can have a massive impact on the effectiveness of your CX strategy. Should they sit under marketing? Operations? Or perhaps under the CEO’s leadership? Here, we explore the options..

In the modern business landscape, creating a diverse customer service team is imperative and a strategic advantage. In fact, diversity, equity, and inclusion (DEI) are some of the key trends..

No matter what sort of business you’re in, Artificial Intelligence (AI) is most probably already assisting you with marketing your products and services. For example, sites like Facebook and Google use AI..

Wordwatch, an industry expert in compliance archiving and records management solutions, has today announced that Verint, The CX Automation Company, has joined its partnership programme…

Delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk..

TTEC Digital, a leading global CX technology and services innovator, has completed the first phases of a successful global sales process optimization program with Westcon-Comstor, a global technology provider..

According to a survey by Accenture, 25% of patients have switched healthcare providers due to poor customer service. It is therefore become crucial for healthcare providers to prioritize patient satisfaction..

Ozonetel has introduced CXi Switch, a novel internet communication product aimed at facilitating instant voice and digital interactions across various touchpoints, offering an alternative to traditional telecom channels..

Auto Windscreens has been reaccredited with The Institute of Customer Service ServiceMark – the national customer service standard. The Institute of Customer Service is a professional body for customer service..

Commercial heating and plumbing contractor Plumbing & Gas Solutions, is set to save hundreds of pounds a week using BigChange Fuel. Having switched to BigChange, P & G is now securing lower prices.

Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. The addition of NICE’s AI-powered platform to Cirrus’s portfolio marks a transformative moment..

Technology – if harnessed effectively – can help companies improve customer experience by providing proactive support during today’s tough economic climate. Richard Farrell, CIO at Netcall, explains..

A well-designed customer journey has become essential for brand success, with 73% of consumers emphasizing that customer experience strongly influences their purchasing choices..

Thanks to advances in technology, getting a mortgage has never been more streamlined or customer-friendly. Today’s digital tools are transforming how mortgage lenders interact with clients..

Managing project resources, especially in a multi-project environment, can be really challenging: you can face resource conflicts, difficulties in forecasting future resource needs, large amounts of data..

Meesho, the rapidly growing social eCommerce platform has introduced an AI-powered voice bot to enhance user experience and provide round-the-clock customer support. By leveraging agentic AI, the voice bot..

ESLs are digital display systems that you can use in your retail business to show the price of the products, promotions, and any other relevant information regarding particular products..

Customer service teams depend on efficient workflows for success. Well-organized processes help customer representatives respond faster, increase customer satisfaction, and reduce operational expenses..