For many years post-sale customer service was designed to wait for a problem to arise, then react. Today’s companies have adopted a more proactive model. Here are six tips for shifting to proactive service..

Energy metering company Providor has transformed its business with the latest mobile technology to become one of the primary smart metering companies..

Rachel Bradbury Head of CCB Client Relationship & Development at Paragon Customer Communications discusses the strategies driving effective customer experience (CX) and brand loyalty efforts..

Verint today announced that it has completed the spin-off of Cognyte Software, a milestone that marks the start of Verint’s journey as a pure-play customer engagement vendor..

A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) rapidly improved the customer experience provided to merchants in spite of the challenges created by the pandemic..

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions..

Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to do. It communicates the value and character of your brand..

Multi-angle, livestreaming customer support accelerates machine repairs, improves remote training and facilitates long distance collaboration for machine operators and technicians..

Shoppers are proving to be fickle when they don’t get what they want from mobile sites of brands which are not fit for purpose on their device or browser. here are ten tips for a Mobile-First Strategy..

Industry leaders from across the global payments and security space including Oracle and PayPal will feature at a virtual conference on 24th February 2021..

Bad customer support can ruin your company, even if your product or service is spectacular. Here are six challenges help desk agents struggle with and what you can do to make their job easier..

When working remotely, engagement levels are crucial to success. Find out how to boost engagement and make working fun for customer service employees..

Providing a great customer experience has never been more important than it is today. Kyle Cox, CEO of Blindster, the nation’s largest online window treatment retailer leads the way..

Calabrio has achieved leading results of the featured vendors in three of four vendor and product satisfaction categories in the Workforce Optimization Product and Market Report..

According to a survey from Workbooks, the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago..

After a tumultuous year, companies are finding themselves at crossroads, dealing with changes triggered by the pandemic not just on the customer side but also within their workforce..

CodeBroker today announced CS Resolve, a digital appeasement solution that provides instant value to an unhappy customer, for immediate conflict de-escalation..

The challenge for CX leaders is to build a multichannel communication strategy to reach customers either in a way they want or via channels they prefer. Sharon Smith of Conduent explains..