Some might think corporate intranet is dead, but this is further from the truth. More business organizations are still using this technology to bring people together and promote an effective working environment..
![Connect Assist Launch First Sign Contact Centre Service thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/05/Deaf-advisors1.jpg)
The specialist contact centre provider Connect Assist has launched Sign Assist; UK’s first one-to-one signing service delivered by deaf native British Sign Language (BSL) users..
![10 Practical Tips to Build an Actionable Customer Journey Map thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/05/customer-journey234a.jpg)
With customer journey mapping in place, brands can detect gaps in the service or product quality, see the opportunities for improvement, and establish tailored customer experiences..
![What Exactly Is a VPN and Why Should I Use One? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/05/Vpn12.jpg)
You may have heard the term VPN used by your IT department. You may have even used a VPN at home or while travelling. But what exactly is a VPN and why should you consider using one?
![10 Tips to Gain Customer Loyalty for Your Ecommerce Business thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/05/Proretailer1.jpg)
How do you turn one-time visitors into loyal customers and brand advocates? Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers..
![Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/hellodixa.jpg)
Dixa, the customer service innovator that has transformed the EMEA customer experience (CX) market, is continuing to strengthen its footprint in the US and its disruptive new perspective on customer experience..
![How Can Financial Firms Learn to Be Loved? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/cheerful-client1.jpg)
Some brands go beyond loyalty and seem to spark a genuine love affair with their customers. But who can honestly say they love their bank, mortgage broker or credit card provider? Yishay Trif shares his ethos..
![Harnessing CCaaS and CRM Solutions: What’s the Missing Link? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/chain2.jpg)
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience..
![How to Think Like a Service Brand and Take the Lead thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Cierra1.jpg)
Cierra Dobson, strategy director at design and technology agency, Rufus Leonard, explores how brands of all shapes and sizes can adopt the successful strategies of category-defining service brands to grow..
![Businesses Put Chat Apps to the Test thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/chatusera.jpg)
Like omnichannel customer journeys, chat apps have been around for a number of years. However their use has now extended from personal messaging to business-to-consumer communication..
![It’s Time to Test Your CX Knowledge by Entering the Calabrio Big CX Quiz thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Calabrio_-Big-CXQuiz.jpg)
In this article Magnus Geverts at Calabrio shows how to stand out from the crowd and WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021..
![Why Avaya Onecloud CPaaS Is the Right Platform to Deliver the Next Evolution of Unified Communications thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/remote-CPaaS.jpg)
Nick Dicksee, CPaaS Specialist Lead at Avaya UK&I, explains how organisations can catapult themselves into the future of work with a simple and powerful framework designed to aid Total Experience..
![British Horse Society Charity Selects PCI Pal to Manage Secure Payments thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/BritishHorseSociety1.jpg)
The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials..
![3 Key Tips for Reaching Customers and Clients Remotely in 2021 thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Virtual-Real-Estate1.jpg)
Are you trying to think of ways to adapt your business as you continue to work remotely throughout the pandemic? Here are three key tips and ideas for reaching customers and clients remotely in 2021..
![Changes in Consumer Insights Shopping Habits thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/mask-phone.jpg)
After the COVID-19 pandemic, consumer habits have transformed significantly. Though it is challenging the right consumer insights platform can help you beat the hurdles and track the changes..
![Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Call-center678a.jpg)
Calabrio has announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence..
![Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/fashion-brands1.jpg)
Xpedition is partnering with Voyado to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. The collaboration will deliver faster time to benefit in an era of unprecedented change..
![What are the Main Advantages of Using CRM Software? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/crmtechaq.jpg)
CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity..