When you’re working on a tight budget, the quick solution is to cut back on spending and allocate funds for high-priority functions. So, what do you do? Learn how investing in customer service is key to a brand’s growth..
![Preparing For Life After COVID-19 – Starting With Your Employees thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/custsupport1.jpg)
Ross Daniels at Calabrio believes now is the time for organisations to plan their pandemic escape route. Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors..
![The Biggest Challenge for Companies: Lack of Customer Knowledge thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/cxmanager1.jpg)
Mapp, the international provider of insight-led customer engagement, today released the results of a study on current customer experience strategies. The survey reveals major hurdles in updating CX strategies..
![PCI Pal Appoints Mufti Monim as New CTO thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Mufti-Monim.jpg)
PCI Pal, the global cloud provider of secure payment solutions for business communications, today announced the appointment of Mufti Monim as Chief Technology Officer to direct the strategic technical vision for the company..
![Engage Your Workforce to Make Collaborative Content thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/office-video1.jpg)
Do you want to reflect the diverse nature of your business and the breadth of talent within it? Are you global but want to be able to show that you are a people-first company? Learn more about user-generated content..
![Spark NZ Selects Calabrio as Part of Unified Front Line Initiative thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/calabrio6.jpg)
Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres..
![TieTa Relaunches to Take the Stress Out of Customer Service thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/callcentre876s.jpg)
TieTa has just relaunched, with a promise to ‘take the stress out of customer service.’ Lean how TieTa is effectively helping businesses or all sizes as an outsourced customer service centre..
![Customer Service in CRM: Strengthen Your Business Using CRM Software thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/crmcss-2.jpg)
CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices..
![What is a Ticketing System in Customer Service? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Call-Center-346.jpg)
If you work in customer service, from time to time your customers will have problems and complaints. Responding in an efficient and timely manner is key to customer satisfaction. For this you need a ticketing system..
![The Power of Relentless Customer Service thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Market-Concept1.jpg)
A focus on customer service can’t be an add-on. It can’t be for a while. If you want your organization to grow and succeed long term, you’ve got to be a service leader. To do that, you’ve got to be “Relentless.”
![How is AI changing the translator’s evolving role? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/translator2.jpg)
AI has opened up opportunities for more people to become professional translators. Camila Pohlmann, Head of Community Ops at Unbabel, highlights three things that have changed about the translator role..
![It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Discontented-Delivery1.jpg)
For many brands, the post-purchase experience is an afterthought. Maybe it’s the name, implying that the real work has already been done. Pete Shannon, COO at HelloDone believes thinking this way is a big mistake..
![Your Customers Are Your Secret Weapon for Great App Development thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Business-Woman2.jpg)
An app can make or break the customer journey. Get it right and the ease and simplicity of your product will have your customers coming back for more. Jack Underwood, Founder and CEO of Circuit explains..
![Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/Call-Center44.jpg)
Vivantio, a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with the needs of growing B2B service firms..
![Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/crm-man.jpg)
New functionalities include performance indicators and quota forecasting plus a set of visual aides to help sales leaders ascertain current and future performance trends. Nikolaus Kimla explains..
![10 Ways Accountants Can Provide Excellent Customer Service thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/04/CPA2.jpg)
Today’s customers are looking for personalized service and that’s not an easy need to fulfil. Here are ten ways a Certified Public Accountant (CPA) can deliver excellent customer service without losing focus..
![Contact Centres Moved to The Cloud During the Pandemic: Here’s What They’re Expecting Next thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/03/cloud-next2.jpg)
Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. Download your free report here..
![CX Has Become the Key Differentiator, So Why Aren’t Brands Getting on Board? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2021/03/Technology-people1.jpg)
Christina Thompson, Client Relationship Director of Paragon Customer Communications, explores the strategies delivering optimal experiences, identifying and addressing critical customer pain points..