We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial..

One of the greatest impacts of 3D configurators is the enhanced customer journey. With 3D configuration technology, users can now experience furniture digitally as if they were examining it in person..

Wordwatch is hosting a webinar on 20 November to discuss the critical findings from its latest whitepaper, The Cost of Doing Nothing: The Risks and Solutions for Compliance Archiving and Records..

Customers in the town of Chippenham, UK are upset over the increased number of self-service checkouts at a local Sainsbury’s leading to long queues. He we look at some of the pros and cons of self-checkouts..

Walmart is leveraging artificial intelligence (AI), generative AI (genAI), augmented reality (AR), and immersive commerce to create personalized interactions across its physical and digital platforms..

Teradata’s Vantage CX is purpose-built to enrich your customer interactions by harnessing the power of AI to efficiently handle customer complaints. Its unique feature is the customer complaint analyzer..

Today, World Mental Health Day, England’s leading first aid charity St John Ambulance is joining global calls for organisations to prioritize mental health first aid in the workplace..

The impact of Word of Mouth (WOM) on business cannot be underestimated. Traditional marketing methods still hold value, but the influence of an authentic customer recommendation is unparalleled..

For one week a year, the spotlight shines on the people who make a difference behind the scenes: customer service professionals. Here are ten inventive ways to celebrate the people who matter most..

Three businesses have been honored by The Talk Awards for their exceptional customer service and satisfaction. The awards are focused on customer satisfaction ratings and aim to provide consumers with a fair overview..

Britam initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. The week-long celebration, themed Above and Beyond, aims to recognize the exceptional efforts..

Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention..

National Customer Service Week is an opportunity to talk about service in all its forms, and today’s theme is Effective Service Leadership. Effective leadership plays a crucial role in quality management..

Discover how AI tools transform job searching on professional networking sites like LinkedIn. Learn about common job search challenges and how the latest platforms can help you find and apply to jobs faster..

National Customer Service Week is a time to reflect on the impact that advanced technology is having in the customer service space – including the shift from traditional customer service to elevated customer experiences..

In an effort to evaluate customer satisfaction and perception of AI and machine translation technologies, Lokalise undertook a comparative study of feedback from 2023 and 2024. Their findings indicate strides..

Customer service is an essential cornerstone that’s bolstered the success of the UK’s eyewear eCommerce industry. These three strategies illustrate how various online retailers have been able to keep customers happy..

Incorporating games and activities during Customer Service Week is a fantastic way to boost morale, enhance team bonding, and cultivate a positive work environment. Here are 20 fun and engaging team activities..