When unexpected events occur and customer demand increases what can companies do? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example..

Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..

Fergal McGovern, CEO of VisibleThread explains why communicating in plain language results in less customer confusion, reduced workload and a stronger customer experience..

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent..

Customer experience trainer Bryan Horn reflects on how customer service standards have fallen and offers some ways to take customer service from good to great..

Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre..

Now is the time for brands, businesses and organisations to look at what they can achieve, provide and do, to create an online, virtual version of themselves..

Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..

Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..

Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..

Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..

Delivering the best possible customer service starts with establishing a culture that puts employees and customers first..

Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..

EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..

Sarah Al-Hussaini, Co-Founder and COO of Ultimate.ai, explains why chatbots must be part of the customer journey if their full potential is to be realized..

Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams..

Happy customers will lead to your success but how do we ensure this level of customer satisfaction is consistently met? Through the hard work and dedication of our staff..

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..