Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times..
![Intercom’s New Research Reveals 5 Transformative Customer Support Trends thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/11/contactstaffs.jpg)
The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area..
![Customer Service and Experience Summit 2020 – Free Pass thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/07/cxteam1sm.jpg)
Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..
![Sunbelt Rentals Transforms Business with BigChange Mobile Technology thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/11/BigChange_Sunbelt.jpg)
Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from BigChange..
![Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/11/callfutures.jpg)
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”.
![What Came First COVID-19 or Poor Customer Service? thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/11/callmasks.jpg)
As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI)..
![Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/calabrio-connect-1.jpg)
Calabrio has announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event..
![Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/csrdesks.jpg)
Calabrio unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28.
![Reimagining the Contact Centre for the Future thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/csrfutures.jpg)
Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms..
![Desktops, Dashboards and Human Centred Design thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/csragents2.jpg)
Getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains..
![Free Webinar: Voice of the Customer with TGI Fridays & More thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2019/06/csrtel-sm.jpg)
Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash..
![Blending AI and Digital Tools with the Human Workforce to Deliver an Integrated Customer Experience thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/cca32s.jpg)
Jitender Mohan, Head of Customer Interaction Services at WNS explores how combining human workforces with artificial intelligence and digital tools can deliver a complete, omni-channel customer experience..
![Why Being Cloud-Native Can Lead to an Enhanced Customer Experience thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/cloudmansm.jpg)
In today’s world customer expectations are extremely high and going cloud-native within the business is one of the most effective ways to make sure those expectations are met and even surpassed..
![Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020 thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/contactcsrsm.jpg)
Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations..
![Webinar: Reduce Cost by Connecting With Customers More Easily thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/07/cxteam1sm.jpg)
In this free webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs, and increase trust and satisfaction scores..
![Top Shopify Customer Support Apps for October 2020 thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/shopifyapp.jpg)
With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today..
![12 Ways to Provide Better Customer Service by Phone thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/ccagents3sm.jpg)
Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Here are 12 ways to provide better customer service by phone..
![Adapting Customer Experience (CX) for a Post-COVID World thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/csragent3sm.jpg)
Maz Javadzadeh, client relationship director at Paragon Customer Communications outlines why businesses have a unique opportunity to position themselves at the forefront of transitions in consumer behaviour..