If you want to up your customer service game, you’re making a great decision. Here are eight tips to help you get started..

Avaya is helping businesses, educational institutions, healthcare providers, governments and other organizations quickly adapt to a remote workforce..

At first sight, it might not seem like project management has a lot to do with customer service. Read on to discover some surprising cross-over skills..

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centres during spikes in demand..

We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?

Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology..

When deciding on a CRM application—or for just about any software application—many companies consider service to be synonymous with ease of use. .

Here are some ways employees remain motivated by work and what you should consider implementing in your business to encourage positivity..

Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..

If you asked 100 Customer Service Representatives to identify their least favorite aspect of their job, 98 would probably say it is dealing with angry customers..

Shep Hyken shares some quotes from his revised and updated book ‘The Cult of the Customer’ to get you thinking about how to amaze your customers..

There’s a constant push to differentiate in today’s competitive climate. But true differentiation comes from a deep, intimate connection with customers..

A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..