Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..

Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..

Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..

Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..

Delivering the best possible customer service starts with establishing a culture that puts employees and customers first..

Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..

EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..

Sarah Al-Hussaini, Co-Founder and COO of Ultimate.ai, explains why chatbots must be part of the customer journey if their full potential is to be realized..

Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams..

Happy customers will lead to your success but how do we ensure this level of customer satisfaction is consistently met? Through the hard work and dedication of our staff..

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..

Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. Learn more in this in-depth case study..

If you want to up your customer service game, you’re making a great decision. Here are eight tips to help you get started..

Avaya is helping businesses, educational institutions, healthcare providers, governments and other organizations quickly adapt to a remote workforce..

At first sight, it might not seem like project management has a lot to do with customer service. Read on to discover some surprising cross-over skills..

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centres during spikes in demand..

We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?

Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology..