Maz Javadzadeh, client relationship director at Paragon Customer Communications outlines why businesses have a unique opportunity to position themselves at the forefront of transitions in consumer behaviour..
![Introducing ‘Love2shop Contactless’ the B2B Gift Card That Rewards Staff and Customers Digitally thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/cphone1a.jpg)
Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously..
![A 3-Step Formula for Consumer Trust in the AI Age thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/ai-yoga-sm.jpg)
Adopting Artificial Intelligence is just the first step. Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI..
![ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/Call-Centersm1.jpg)
Enterprise digital transformation consultancy and IT services firm ECS has helped South East Water (SEW) achieve business continuity for its 2.2 million customers during the Covid-19 pandemic..
![Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/vidcallsm.jpg)
Red Box has partnered with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses..
![Customer Service Week: A Time to Celebrate Customers and Employees! thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/csweek2020sm.jpg)
It’s that time of the year again, the leaves are changing from green to gold and red, there’s a chill in the air and it’s time to celebrate… It’s Customer Service Week!
![Leading with Service During the COVID-19 Pandemic thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/coronavirus-work-sm.jpg)
The coronavirus brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress..
![Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/10/timstone-sm.jpg)
Ford Motor Company CFO Tim Stone announced today that he will join ASAPP Inc., the research-driven artificial intelligence company advancing the future of productivity and efficiency in customer experience (CX)..
![7 Benefits of Six Sigma for Small Businesses thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/09/6sigmasm.jpg)
A satisfied customer is a happy customer and by understanding the benefits of six sigma you will be one step closer to improving the customer experience and achieving customer loyalty..
![5 Ways Brands use eCommerce Data to Improve Their Customer Service thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/09/datecomsm.jpg)
The customer experience your company provides to customers can’t simply be quantified in the number of sales, but can be measured at all phases of the customer experience..
![Five Times the Erlang Formula Won’t Help You thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/09/erlang1sm.jpg)
There is no denying that the Erlang formula is a tried and tested predictor for linear customer journeys, but does it have the flexibility to remain accurate? Liam Hastie at Simul8 investigates..
![Transforming Customer Service – What to Look for in a Conversational AI Tool thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/09/textingphnsm.jpg)
What should business leaders take into consideration when evaluating Conversational AI solutions? Jessica Gopalakrishnan, Senior Director of Marketing at Cognigy explains..
PCI Pal Adds Speech Recognition Capability to Its Cloud-Based Agent Assist and IVR Payment Solutions
![PCI Pal Adds Speech Recognition Capability to Its Cloud-Based Agent Assist and IVR Payment Solutions thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/09/cardpayphone-sm.jpg)
Exciting new capability provides an added secure payment option for PCI Pal customers, allowing callers to speak payment details securely..
![Free Webinar: Building the Ultimate Customer Service Workforce thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2019/06/cfocus-sm.jpg)
Join us for the next free customer service webinar: Building the Ultimate Workforce – train, motivate and empower agents to strengthen customer loyalty and boost revenue..
![Mgage Delivers Mobile Payments Within RCS Messaging Solution with Conversational Commerce Channel thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/09/mobpay1sm.jpg)
mGage, a leading global mobile messaging provider, has launched the first-of-its-kind solution to bring Mobile Payments within the Rich Communication Services (RCS) channel..
![Your Call Is Very Important to Us thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/08/callmansm.jpg)
Bryan Horn examines the state of customer service today and provides three ways to reduce customer frustration and promote positive outcomes..
![Why Content Marketing Is Key to Connecting With Today’s Consumers thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/08/writer1sm.jpg)
Producing valuable content and sharing expertise can in itself be a form of customer service that will build a sense of trust towards your business..
![4 Strategies to Drive Customer Loyalty: Post-Pandemic Edition thumbnail](https://www.customerservicemanager.com/wp-content/uploads/2020/08/post-pan-sm.jpg)
In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains..