Here are some ways employees remain motivated by work and what you should consider implementing in your business to encourage positivity..

Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..

If you asked 100 Customer Service Representatives to identify their least favorite aspect of their job, 98 would probably say it is dealing with angry customers..

Shep Hyken shares some quotes from his revised and updated book ‘The Cult of the Customer’ to get you thinking about how to amaze your customers..

There’s a constant push to differentiate in today’s competitive climate. But true differentiation comes from a deep, intimate connection with customers..

A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..

Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..

Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..

Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..

This article highlights four social media customer service best practices to help you wow your clients online..

This event has been postponed to 15th & 16th September 2020 Due to Increase in International Travel Restrictions. The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 15th & 16th September 2020, when the Customer & User Experience Expo has its highly anticipated return [...]

If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..