The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..

In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..

As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..

In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..

Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..

A quick look at the internet and you’ll see chatbots are trending right now. These AI-powered apps are making great strides in providing solutions for enhancing the customer experience. One such chatbot solution is being developed for the healthcare market by a company called TNH Health. And investors are showing interest; Valor Capital Group has [...]

New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer sentiment about chatbots and automation in customer service. The study also zeroes in on opinions on [...]

Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..

Poor performance and focus on social media damages trust and risks future revenues..

Join the experts who will discuss real-time communications, customer expectations and the changes that are to come..

Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..

AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..

Join Localz first Innovation Breakfast! Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things..

Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building..

The changing landscape of customer experience and why brands are still getting complaint handling wrong..

Northern Powergrid, the company responsible for the electricity network that powers everyday life for more than 8 million people across the North East, Yorkshire and northern Lincolnshire, has launched a new service to help customers who are British Sign Language users get the information they need about an electricity connection or power cut. The innovative [...]