As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete..
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When it comes to providing the best possible service to your customers, the people you hire make all the difference. Here are five basic skills your CSRs cannot be without..
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A good driver has the communication and customer care skills to maintain a professional and friendly manner in their day to day role, as well as acting as a human connection..
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Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for successful remote onboarding of call centre staff..
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The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. Jonathan Mobbs of Maintel explains..
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As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence. .
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As millions of pounds are lost to Coronavirus scams, Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments..
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The coronavirus pandemic has drastically impacted every sector and industry, perhaps none more so than the customer service job family..
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The marketing landscape is constantly changing and evolving. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame..
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Critizr’s customer feedback technology will now integrate with Google’s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..
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In this Reuters Events webinar hear from leaders at Pizza Hut, Extended Stay America, Gladly and HP discuss the strategies that will lead your business towards best-in-class customer service..
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Michael Reiserer, MD EASY Software, Germany, reveals many companies are making good progress towards employee and supplier experience management but there is still work to be done..
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Edmund Ovington, VP at Unbabel, discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs..
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The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support..
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Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar on how AI is allowing for more accurate, well-informed responses..
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Bryan Horn talks standards and why he believes it is essential to have a dedicated director with a customer-first mindset leading your operation..
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Purity, the experiential marketing agency have produced this useful infographic to help inspire new ways of creating virtual experiences in the new reality..
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Remember the days when people noticed good customer service, talked about it, and most importantly—rewarded you for it? Happy customers would return and spread the word..