AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..

Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..

Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..

Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..

This article highlights four social media customer service best practices to help you wow your clients online..

This event has been postponed to 15th & 16th September 2020 Due to Increase in International Travel Restrictions. The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 15th & 16th September 2020, when the Customer & User Experience Expo has its highly anticipated return [...]

If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..

ID R&D, the award-winning biometric solutions provider has announced the newest release of its voice biometric solution, IDVoiceTM version 2.11.

Join customer service leaders from Marriott, Home Depot, Leumi Bank and Bold 360 on our latest webinar: Unleash the Full Potential of Your Support Agents..

Official global partner to deliver the QuandaGo connected experience platform with Contact Center, Process Automation and Knowledge Management services..

In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer service success..

Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..

The UK’s leading independent insurance broker surveyed hundreds of business professionals to gather a comprehensive overview of customer experience expectations across all sectors. Headline stats include: • High customer service levels are important to 96% of purchasers • Customer service was named the most important factor when making a business decision, overtaking other key factors [...]

B2B customer support software allows teams to associate products with tickets, enabling quicker issue identification and resolution. TeamSupport, the industry’s top business-to-business (B2B) focused customer support software solution, today announces an expanded integration with Salesforce. The integration increases visibility and collaboration across teams by enabling the association of products with support tickets to help better [...]