Are cultural insights significant in terms of their impact on customer service? Dr Laura Olcelli investigates…

Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..

The North of England’s gas distributor, Northern Gas Networks (NGN), has been shortlisted as finalists for three international awards..

One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing..

Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security..

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward..

Check out these five challenges currently facing Customer Service Managers on the quest for top-rated customer service..

Shep Hyken reflects on an unpleasant customer experience and provides some important lessons on how not to treat your customers..

Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees..

Week in, week out it seems we read about another retailer that has bitten the dust. So, how can UK high streets survive? Read on to learn more..

Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..

If you want to deliver great customer service, you need a sold customer feedback program – one that’s based on the 4 principles outlined here..

Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..

While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..

If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..

Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..

Newest version of ID R&D unifies enrollment across channels with a 10X increase in biometric matching speed..

Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..