Many service providers have lost sight of what really matters. Steve DiGioia reveals his best strategies for winning back upset customers..
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Shep Hyken gives his latest view on the gap between the best customer service performers and most companies today..
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Join the next free Reuters Events webinar to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement..
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Capital City College Group has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology..
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Successful companies strive to support their customers with the best people and more increasingly, the best technology. Here I review OneDesk, a popular customer service solution..
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Power cuts are rare, but if there’s ever a lengthy power cut UK Power Networks are offering to get customers a takeaway delivered..
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The results of a recent survey reveal 40% of UK workers judge their colleagues on how their house looks over video conferencing..
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Howard Spector, co-founder and CEO of SimplePractice, explains why a customer-centric culture must permeate through an organization’s every action..
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Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began..
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When unexpected events occur and customer demand increases what can companies do? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example..
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Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..
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Fergal McGovern, CEO of VisibleThread explains why communicating in plain language results in less customer confusion, reduced workload and a stronger customer experience..
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Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent..
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Customer experience trainer Bryan Horn reflects on how customer service standards have fallen and offers some ways to take customer service from good to great..
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Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre..
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Now is the time for brands, businesses and organisations to look at what they can achieve, provide and do, to create an online, virtual version of themselves..
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Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..
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Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..