Shep Hyken reflects on an unpleasant customer experience and provides some important lessons on how not to treat your customers..

Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees..

Week in, week out it seems we read about another retailer that has bitten the dust. So, how can UK high streets survive? Read on to learn more..

Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..

If you want to deliver great customer service, you need a sold customer feedback program – one that’s based on the 4 principles outlined here..

Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..

While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..

If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..

Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..

Newest version of ID R&D unifies enrollment across channels with a 10X increase in biometric matching speed..

Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..

Keeping a customer is cheaper than acquiring a new one. So how do you use email to drive more customer loyalty? Here are some tips to improve your strategy fast..

Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..

Join experts from Gucci, Sky and Customer Lifeguard in this free webinar to uncover how to strategize for the future with a successful multichannel customer experience..

Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK..

Here we take a look at some simple ways you can ensure your customers will love your contact centre’s chatbot, rather than loathe it!

Jeff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors..

Shep Hyken explains how to ensure your customers get the support not only before they know they need it, but before the problem ever occurs..