Around 72% of businesses say that improving customer experience is key to achieving their goals, yet only 63% of marketers have turned to new technology to help them achieve this goal..

May was a great month for entrepreneur and photographer Kym Illman. He was trackside as Perth-born Daniel Ricciardo dominated the Monaco Grand Prix, capturing some super sharp images of the drivers and the celebrities in the huge and colourful crowd. Daniel Ricciardo dominated the Monaco Grand Prix As Illman, and anyone following the F1 calendar [...]

Customers will choose 100% satisfaction over “good enough” every time. It’s that tenth of a percentage point that makes the big difference..

Shep Hyken is amazed by the customer service at the Crowne Plaza in Lansing, Michigan. This is what he learned from the experience..

The importance of consistency in building strong customer relationships can’t be overemphasized. Customers want to have confidence that we’ll deliver on our promises every time..

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine..

Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida..

Cindy Solomon reveals the secrets of amazing customer service – and how you can provide the same “Wow!” experience by following these three simple but powerful steps..

Fatal flaws in customer experience foretell the demise of many companies. Learn to recognize these flaws and put in place a CX strategy that ensures you become a leader not a loser..

Shep Hyken suggests five ways you can compete –  and disrupt – your competition by providing unforgettable customer service..

Dan Somers of Warwick Analytics measures the true ‘Cost of Deviation’ from the customer journey..

The annual Incite Group State of Customer Service Survey will give you in-depth insights from 500+ respondents on the key issues and opportunities your peers see in 2018, and new statistics to benchmark against..

Join Mary McCarthy, EMEA Customer Service Director at Microsoft and Philip Purdy, Head, Customer and Client Services Europe at Travelzoo as they deliver 45 minutes of customer service insights, Q&A and best practice..

Here are four ways WFM solutions can help get the best out of your frontline agents and keep your customers satisfied..

Check out how philanthropy will promote customer engagement, improve employee satisfaction and boost your business..

Organizations have to constantly work to ensure customer satisfaction trumps company profits. Here are a few ways to ensure your customer satisfaction hits the mark..

In today’s empathy economy companies are increasingly turning to artificial intelligence tools to enable and drive an effective and friendly customer service operation..

Jeff Mowat explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success..