Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service..

We have now entered the third phase of digital evolution, and it is changing the behaviour and expectations of customers, fast..

Consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many [...]

Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced..

Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..

Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..

Not listening could be driving your customers away. Listen well and you’ll not only keep them, you’ll increase sales and customer loyalty..

You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..

A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..

Here are 8 wastes of customer service—inspired by the Toyota Lean Manufacturing system as used by today’s process experts..

Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..

Aspect Software’s Consumer Experience Index Survey shows self-service and AI are redefining how consumers view customer service..

Dunkin’ Donuts can now boast an impressive dozen in customer loyalty for the 12th consecutive year..

Top U.S. and Canadian car dealers are recognized for high marks in online customer reviews.

Ascensos, the Scottish-based contact centre management specialist, has presented Glasgow Children’s Hospital Charity (GCHC) with a cheque for £17,500 after a fantastic fundraising effort. Each member of the 1,000 strong Ascensos team, across its sites in Motherwell and Clydebank, played a part in raising money for the charity throughout 2017. The team beat its own [...]

Bolstra has announced the results of a recent survey, “2018 Customer Success Team Maturity”. The survey includes findings from a sample of customer success teams across industries about their current states. Most notably, of customer success teams surveyed, more than 60 percent of respondents said they wouldn’t know about a critical customer issue until days [...]

Temkin Group has announced that it is accepting nominations for its sixth annual Customer Experience Vendor Excellence (CxVE) Awards. The CxVE Awards recognizes companies—including consultants and technology vendors—that provide products and services that help companies improve the customer experience they deliver. Nominations are accepted from anywhere in the world. Temkin Group will accept nominations for [...]

Mandy Holford, director of customer service at leading contact center Echo-U, has highlighted the major trends shaping the industry in 2018..