The single most effective way to truly engage with staff and customers is to literally do their job with them..

Shep Hyken looks at some of the most common words and phrases that are guaranteed to get customers rattled..

Miller Homes is delighted to have achieved five stars for customer satisfaction in the Home Builders Federation (HBF) National New Home Customer Satisfaction Survey. This is the sixth time in seven years that the leading homebuilder has achieved five stars in the independent survey, which was launched by the HBF to provide a guide for [...]

Customer service provider Arvato has announced survey findings from a group of 500 consumers and business leaders in the customer service space..

Retailers are facing a customer experience transformation and location data is playing a key role. Learn more in this article by Jon Croy, CMO at Point Inside..

Conducting a customer survey isn’t difficult and by using a little creativity together with a great survey maker tool you’ll soon be unearthing some valuable customer insights..

Regardless of the ongoing changes being made to the energy and utilities market in recent years, a key conundrum faced by the industry is that they are still one of the worst sectors when it comes to delivering exceptional customer experiences. Other industries have set the bar high in regards to customers’ expectations when it [...]

For the first time in 14 years, the UK has topped the international Smile rankings scoring 94%..

Malene Wessel takes takes a close look at some reasons why live chat can produce a high level of customer satisfaction..

Final mile is often the final straw for customer according to new research from eDelivery EXPO..

Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha..

As a vital component in today’s marketplace, learn how AI harnesses the power to revolutionize the customer experience..

Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service..

We have now entered the third phase of digital evolution, and it is changing the behaviour and expectations of customers, fast..

Consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many [...]

Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced..

Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..

Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..