Now that 2017 has come to an end, here are some customer service predictions for 2018 brought to you by Fara Haron, CEO of CRM Solutions at Arvato..

For Christmas, Burger King France decided to surprise their biggest Facebook fan by offering him the biggest gift ever..

More than 1,200 Arvato customer service representatives share tips, insights to help customers when reaching out to contact centers..

Eleven organizations have been shortlisted to win the 2018 Customer Contact Innovation Awards..

Allianz Global Assistance USA has been named a winner in the sixth annual Customer Experience Excellence Awards. The annual awards program, managed by Temkin Group, recognizes companies that are being innovative in their efforts to become more customer-centric. Allianz Global Assistance was recognized for its innovative program to map and review its customers’ journey with [...]

Learn how the latest live chat features are driving customer satisfaction and retention..

A new, national study commissioned by WP Engine and conducted by the Centre for Generational Kinetics explores the mindset, preferences, and expectations of Generation Z, Millennials, Generation X and Baby Boomers for their current and future digital experiences. “The Future of Digital Experiences” study, which surveyed 1,005 people in the EU ages 14 – 59, [...]

Kristina Evey reveals the one thing we must keep in mind when managing the customer experience..

According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..

The largest global customer contact series is coming to Glasgow!

No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..

If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..

Despite the latest advances in technology customers still appreciate good old-fashioned customer service..

Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..

Susan Friesen explains why being generous in your business will result in more loyal customers..

Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp..

It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..

Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..