Empirix has announced the launch of Hammer Voice Explorer (HVE), an innovative solution to discover the paths in an IVR system and automatically create accurate documentation and testing scripts..
Zenarate AI Coach is helping top-performing customer-facing teams deliver 56% faster Speed to Proficiency, 33% higher CSAT scores, and 32% lower Employee Attrition through AI conversation simulation..
Localz, leading experts in last-mile customer engagement, location and messaging technology, has today announced a newly appointed Head of Customer & Partner Success for Europe, Colette Shields..
Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead..
Since deploying the BigChange job management platform, Trustee Fire and Security has been able to deliver significant improvements in customer service and boost productivity by 25 per cent..
New data from Dixa, a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service..
Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment..
There are hundreds of thousands of HVAC contractors in the world, with over 119,000 in the US alone. By offering great customer service you will stand out from the competition..
PCI Pal has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home..
If you want to run a successful business and experience revenue growth, it’s not enough to simply bring in the customers. To achieve these goals, you also need to take care of retaining these customers..
Reuters Events are excited to announce the final service & experience webinar of 2021, ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior CX leaders..
The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflects on these and looks ahead to 2022, helping contact centres to plan ahead..
Daniel Fallmann, Founder & CEO of Mindbreeze explains how artificial intelligence can be utilized to provide a holistic view of customers and help identify potential problems ahead of time..
Inge De Bleecker, Vice President of CX at Applause looks at three ways brands can personalise the customer journey, provide meaningful interactions and improve customer engagement..
TheLoops, an intelligent support operations platform, today announced the release of version 1.0 of its enterprise-grade platform. TheLoops transforms the support experience, enabling agents to make decisions faster..
PCI Pal has announced that Michelin has successfully implemented its Agent Assist solution to ensure payments are handled securely and in compliance with the PCI Data Security Standard..
CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Bernander will oversee global accounting, finance, treasury, tax and legal functions..
The best chatbot initiatives start with good planning. Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction..
Do you ever feel mentally drained, sleepy or anxious after video conferencing? Well, you’re not alone. While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers..