No business likes to get complaints. However, we have to accept the fact that complaints will happen. Here’s a step by step guide to handling them well..
Failing to provide satisfactory customer service is becoming an increasingly costly mistake for businesses..
Creating self-improving customer service operations that drive long-term revenue through customer retention and repeat business..
In the quest to improve customer experience and loyalty, it’s helpful to consider the ‘cultural habits’ of successful service organizations..
A compilation of all-time favourite instances of good, bad and ugly customer service to help you learn the dos, and don’ts..
CX network in partnership with Telecoms IQ are extremely excited to announce that the agenda for CEM in Telecoms Global Summit 2017 is now available to download!
In the rapidly-evolving world of digital marketing the job itself has undergone a dramatic transformation from pre-digital days..
For the most part, government has no competition. Have a great idea and need a patent? You’ll need to submit it to the U.S. Patent & Trade Office. Remodeling your home? You’ll need a permit from your city’s zoning office. And if you’re negotiating late fees for your federal taxes, you’ll be talking with the [...]
After more than a decade as the USA’s leading customer service and contact event, CCW (Customer Contact Week) is coming to Europe in 2017 for the first time ever. Now Europe will be able to experience CCW, the main destination where customer care, service and experience professionals unite to learn, be inspired and make long [...]
Loyalty has become a goal of many businesses. However, it is important that we define our goals correctly since they represent where and how we will direct our efforts..
If you’ve ever had the pleasure of dining at a Michelin-starred restaurant, then you will know that customer service is a major part of the experience. Here’s how it’s done..
Read on for some tips to increase your rate of customer referrals today..
Companies that truly want to grow need to focus on improving their relationships with customers and providing an experience that will get customers talking..
Are you rewarding your team only for speedy transactions, or are they also being rewarded for building relationships? Learn how the little things you say or don’t say can either help you keep or lose a customer..
On average, when people are asked to share their experiences, we find they share 20 negative experiences vs. 5 awesome experiences – this is the 20/5 rule of customer service..
George Skaff, CMO of TouchCommerce provides six reasons live chat benefits brands by keeping digital consumers satisfied..
When working in sales, training is important and should be something that is implemented regularly..
CRM consulting practitioners rethink short-sighted marketing concepts to prove that holistic customer experience management goes beyond any single channel..
Is technology the monster it’s made out to be, or does it actually have a positive impact on business communication? We think it’s the latter…
