Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..
The digital experiences of customers and employees across the front to the back-office are set to be transformed with TrustPortal’s HyperAutomation platform. The platform enables all tasks to be optimally performed..
A virtual private network (VPN) is important for personal and business use and is now an indispensable tool. There are many VPN options to choose from. Some are free to use, whereas others charge users for features..
Today’s customer has countless options when making a purchase. It’s therefore essential to understand that the quality of your customer care can only be as good as your team and how happy they feel..
Digital transformation is set to rule the digital world in the coming years. Hence, it is an opportunity for business owners to leverage digital technologies to enhance customer experience and outrank their competitors..
Information has become somewhat of a currency these days: this includes both your data and the data of your customers. If your business collects user data, you need to implement tough security measures..
Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. PCI Pal will be joined by other leaders in the payments and CX industry..
Frictionless payments and protection from fraudulent transactions are priorities for both contact centres and customers. Read more in this article by Rob Crutchington, Managing Director of Encoded..
Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin..
Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple. Ross Daniels outlines the most common pitfalls..
In this article, Doug Mulvihill, UK marketing manager at call centre software provider Ringover, explores how companies can ensure their call centre service is always a hit with customers..
Hammer, an Infovista company, has announced the appointment of John D’Anna as its new President. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance..
To help you stay informed and ready to tackle the year ahead, Reuters Events invite you to their latest webinar featuring Nationwide, Omni Hotels & Resorts, Ricoh and Hootsuite. Register now!
Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange..
In 2022 CX will continue to be top of mind for companies across verticals. Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond..
PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. Key findings highlight the importance of organisations to deliver a truly omnichannel service..
Savvy customer service managers know the compliance risk created by any communication that goes to the wrong recipient. Robert McKay, SVP, Neustar looks at the recently rolled out Reassigned Numbers Database..
Given the impact of the customer experience on purchase behavior, customer service managers need to pay attention to the level of customer assistance they provide. Here are ten tips to help you give great service..
Ross Daniels at Calabrio argues the case for ‘less is more’. Read more in this article to discover three ways to resolve, rather than increase, complexity in contact centres..