Prosper, a financial services company, has selected NICE to support its customer experience transformation efforts.
The company plans to use NICE’s CXone Mpower platform which includes tools like SmartReach, Enlighten AI and Workforce Management. By tapping into NICE’s AI capabilities, Prosper aims to boost customer satisfaction, enhance agent performance, and improve overall business operations.
“With the powerful combination of NICE solutions including SmartReach, Prosper can efficiently connect with our customers at the right time, uncover valuable insights, and refine our engagement strategy to enhance the customer experience continuously,” said Jeff Killian, EVP Operations, Prosper. “NICE’s reputation stands out in the marketplace, and we are excited to see the outcomes we will achieve together to better serve our customers.”
Barry Cooper, President, CX Division, NICE, said, “Meeting the customer where they are on their journey, and understanding what that customer has already completed, is essential to providing seamless CX. Prosper’s dedication to deliver industry-leading experiences with NICE’s comprehensive CX AI platform displays its commitment by being proactive in understanding and addressing consumer needs with innovation purpose-built for Customer Experience.”
Founded in 2005, Prosper focuses on improving financial wellness with products like personal loans, home equity solutions, and the Prosper Card.
NICE, known for its AI-driven customer experience solutions, works with companies worldwide to optimize customer interactions and business results.
To learn more, visit www.prosper.com or www.nice.com.
