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by Ian Miller

Latest Articles

How to Create Effective Customer Service Training Videos
10 Tips for a Better Customer Service Experience in Telesales
Leading the Pack: Amazon and DHL Top Customer Satisfaction, Yodel and Evri Struggle
Relentless Focus on Customers: The Path to Success
How an Automated Mailroom Keeps Customer Service on Track

Customer Service News

Starbucks Under New Leadership: Brian Niccol’s Vision for a Fresh Customer Experience
Microsoft Introduces AI Agents for Enhanced Customer Service
Security Officer Honored with Customer Service Excellence Award
Small Business Satisfaction with Banking Services on the Rise
Five9 Recognized as a Leader in the 2024 Gartner Magic Quadrant for CCaaS

Knowledge Base

Funding Options for Your Customer Service Operation
Winning Customer Service: How Online Casinos Can Enhance Player Experience
Enhancing Customer Service Through Compliance and Safety Measures
Tech Innovations Driving the iGaming Growth – From Blockchain to Security
Exploring 1Win: Comprehensive Review for Nigerian Bettors
Art in Games: How Video Games Inspire Creativity and Imagination
Key Performance Indicators for Online Casino Success

Manager’s Toolbox

What Is Buridan’s Ass and How Does It Impact Customer Service Management?
What Are the 10 Principles of Urwick?
What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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