Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry.
The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight.
The AppFoundry listing makes it easier for organisations to access Sabio’s transformative approach to monitoring the wellbeing of agents in the contact centre.
This enables contact centres to reduce attrition, absence and presenteeism while empowering agents to deliver excellent customer experiences (CX).
“Wellbeing in the contact centre is about creating an environment that supports advisors’ wellbeing and empowers their performance,” said Dr. Phoebe Asquith, a Senior Business Consultant at Sabio. “With our Wellbeing Companion now being made available on the Genesys’ AppFoundry, it’s even simpler for companies to build a culture of care and high performance.”
The Wellbeing Companion is part of a wider Wellbeing Programme from Sabio which includes psychology-based discovery, Consultancy Services and ongoing strategic Success Management.
The trio forms a holistic, tailored and data-led wellbeing programme that places employee welfare at the forefront of organisational culture.
The Companion’s AppFoundry listing follows on from the solution being shortlisted in Tomorrow’s Health & Safety Awards Guide 2024, which recognises the most innovative health and safety products set to make a real difference for UK workplaces.
You can learn more about Sabio’s Wellbeing Companion solution – as well as details on how to obtain a demo – on the Genesys AppFoundry here.
Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.
The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.
Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
