dp-233884070

by Ian Miller

Latest Articles

How to Enhance Customer Service with Seamless Multilingual Support: A New Era for Global Enterprises
10 Reasons Why the Customer Comes First
101 Quotes About Customer Experience
21 Customer Service Do’s and Don’ts
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25

Customer Service News

Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service
Wordwatch to Host Webinar on Addressing Risks in Compliance Archiving and Records Management
Walmart Optimizes Customer Experience With AI and Automation
Teradata’s Vantage CX Aims to Revolutionize Customer Complaint Resolution
World Mental Health Day 2024 Calls on Businesses to Take Action

Knowledge Base

How Contract Review AI is Changing the Way We Manage Contracts
YouTube Ad Blocker vs. YouTube Premium: Which Option Is Better?
Level Up Your Gaming at SpeedAU Casino: A Comprehensive Guide
Top 3 Historical-Themed Slots
How Do I Get Garmin Help?

Manager’s Toolbox

What Is Buridan’s Ass and How Does It Impact Customer Service Management?
What Are the 10 Principles of Urwick?
What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Search for: