Sinch, a global leader in Customer Communications Cloud, has launched its new customer engagement tool, Sinch AI.
Today’s businesses can count on cutting-edge technology to craft conversations that drive real results. These aren’t just any conversations – they’re intelligent, secure, and efficient.
These exceptional conversational experiences are supercharged by the latest advancements in AI and Sinch’s mission is to allow its customers to create conversational experiences that transform simple engagement into real delight.
“As an organization, we believe AI must be intentional and address our customers’ communications needs. AI has always been central to our vision, and Sinch AI truly represents the next evolution in this journey,” said Sean O’Neal, Chief Product Officer at Sinch.
Sinch AI has been woven seamlessly into the Sinch Customer Communications Cloud and brings intelligent solutions to all main business functions. This includes empowering marketing and support teams with content generation tools and advanced bots, providing developers with intelligent building blocks to understand sentiment and intention, and enabling operators to filter out fraud proactively.
“While innovation is at our core, being a trusted partner isn’t negotiable,” said Sibito Morley, Chief Data & Transformation Officer at Sinch. “The current AI landscape is complex, with both exciting innovations and potential pitfalls. To ensure businesses can confidently use Sinch AI, we are committed to embedding robust AI governance from the onset. These safeguards are integral and present at the highest levels within Sinch.”
Sinch’s dedication to the application of AI is represented in its numerous customer success stories. For instance, Moet Ik Naar De Dokter (MINDD), from the Netherlands, recently utilized Sinch AI to revolutionize patient triage. The process is now quicker, places patient safety at the forefront, and addresses biases for improved user navigation.
“It’s been a great experience working with Sinch because feedback flows both ways. They think deeply about the problems we’re trying to solve,” said Geertina Hamstra, MINDD Conversational AI expert.
You can learn more at www.sinch.com/ai.
