For the fifth year in a row, Southwest Gas has been recognized for top-tier customer satisfaction in Residential Natural Gas Service for the West region among large utilities.
This recognition comes from the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. The company also earned high marks for its commitment to safety, reliability, and payment services.
Justin Brown, President of Southwest Gas said:
“We are honored to be ranked #1 by J.D. Power and humbled by our customers’ recognition of our efforts to serve them with excellence, We’re committed to providing exceptional service and ensuring that we continue to meet our customer’s energy needs and deliver the safe and reliable natural gas service our communities depend on.”
Reagan Monroe, Vice President of Customer Experience commented:
“We work diligently every day to deliver exceptional service by putting our customers first. Our team is dedicated to providing an award-winning customer experience, prioritizing safety, and continuing to exceed their expectations well into the future.”
Highlights of the ranking:
- As part of the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study, Southwest Gas ranked number one among large utilities in the West in residential customer satisfaction. Southwest Gas received an overall score of 751; 38 points above the West Region Large Segment average.
- The 2024 Gas Utility Residential Customer Satisfaction Study is based on responses from 63,363 online interviews conducted from January through October 2024 among residential customers of the 86 largest gas utility brands across the United States, which represent more than 125,000 residential customers.
For J.D. Power 2024 award information, visit jdpower.com/awards. More details about the Gas Utility Residential Customer Satisfaction Study can be found here.
