SuccessKPI, a leader in the 2023 Frost & Sullivan Workforce Optimization Radar report, has partnered with ConnectGen to launch Contact Center Builder, a solution for speeding up CCaaS deployments.
Contact Center Builder aims to simplify complex CCaaS setups, democratizing access to advanced contact center technology. ConnectGen emphasizes rapid deployment, cost-effectiveness, and powerful analytics for contact centers.
“SuccessKPI’s mission is to enable improved business outcomes,” said Dave Rennyson, CEO of SuccessKPI. “Contact Center Builder delivers on that by making what was once a complex setup now possible in minutes, democratizing access to sophisticated contact center technology.”
Features of Contact Center Builder include:
- Setup wizard
- IVR and IVA chat bot
- ACD
- Amazon Connect integration
- CRM system connectivity
- Comprehensive reporting
The global Contact center as a service (CCaaS) market size was $4.43 billion in 2022 and is projected to grow at a CAGR of 19.1% from 2023 to 2030, driven by the demand for remote work solutions. Contact Center Builder targets startups, SMBs, large enterprises, organizations, and government entities needing quick setup of contact centers.
“Now contact centers can rapidly deploy with no technical need and at a fraction of the cost while providing powerful analytics and insights,” said Sunil Nambiar, VP Customer Success, ConnectGen.
SuccessKPI will showcase a live launch event on July 24th demonstrating the setup of a contact center with IVR, IVA, ACD, and CRM integration. You can register here.
