From customer service agents to sales professionals, there are many types of client-facing roles in the workforce.
These roles involve interacting directly with customers or clients to provide advice and assistance. Below are 10 examples of client-facing roles that exist in various industries.
1. Customer Service Representative (CSR)
Customer service representatives provide customer support to help customer needs and concerns. They answer customer inquiries by phone, email or chat on a company’s website. They exercise problem-solving skills to find solutions for customer issues and provide helpful advice that encourages customer loyalty. Representatives are also responsible for processing orders, issuing refunds, updating customer information in the system and handling customer complaints in a professional manner.
2. Retail Sales Associate
Retail sales associates assist customers in making purchases from stores or online services. They may also process payments and handle returns or exchanges. They must have excellent interpersonal skills in order to engage with customers and answer any questions they may have about products or services being offered.
3. Business Development Manager
Business development managers initiate relationships between their employers and prospective clients or partners. They create business opportunities by identifying potential leads, crafting negotiation strategies and managing relationships with existing clients.
4. Sales Representative
Sales representatives develop long-term relationships with clients in order to understand their needs and recommend appropriate solutions for them. Their primary goal is to maximize revenue by closing deals promptly and accurately negotiating terms with clients.
5. Account Manager
Account managers act as liaisons between their organization and existing clients, ensuring that all activities associated with the account run smoothly and successfully meet the goals set forth by both parties involved in the agreement. Additionally, they handle conflict resolution when necessary by communicating clearly with all stakeholders involved in an account relationship regarding policies, procedures, pricing changes, etc.
6. Product Manager
Product managers are responsible for planning, developing, launching and managing their organization’s product lines or services on a daily basis through research into market trends, customer feedback and competitor analysis reports as well as coordinating departmental efforts across marketing departments when necessary for successful product launches.
7. Technical Support Engineer
Technical IT support engineers provide specialized technical assistance related to computer hardware or custom software used within an organization’s systems architecture such as troubleshooting system crashes or diagnosing technical issues remotely via telephone or online chat sessions as well as maintaining records of each case handled within a ticketing system.
8. Billing Specialist
Billing specialists work closely with customers to ensure accurate billing information is provided upon request such as payment terms and accounts payable related issues while providing an expedited response time for any discrepancies found within customer invoices or payments prior to processing payment requests.
9. Waiter
A waiter plays an essential role in the customer experience. As customer-facing hospitality professionals, waiters create a welcoming environment, take orders and serve food or beverages. Additionally, they often provide helpful menu recommendations, answer customers’ questions and ensure that everyone is satisfied with their meal. By providing excellent service to guests at a restaurant, waiters play an integral part in setting the tone for the entire customer experience.
10. Training Coordinator
Training coordinators typically oversee training programs that can include anything from employee onboarding sessions and ongoing education initiatives (safety certification classes or quality control seminars etc.) It’s essential that these types of professionals cultivate positive relationships between management teams and staff members while making sure all training materials remain current (updating content if needed) so that employees are always knowledgeable about the latest industry standards and regulations applicable within their job descriptions thus keeping everyone safe and productive at work.
