Teradata’s Vantage CX is purpose-built to enrich your customer interactions by harnessing the power of AI to promptly and efficiently handle customer complaints.
Its unique feature, the customer complaint analyzer, sifts through customer feedback in multiple formats such as text and voice, enabling your company to react swiftly and enhance customer happiness.
Teradata’s Pranay Dave and Vedat Akgun shed light on the intricacies and prospects of company-wide AI adoption, showcasing Vantage CX as a real-world example, during their recent appearance on theCUBE.
Handling Customer Complaints
The key to enhancing customer satisfaction and loyalty lies in fully comprehending customer complaints and providing speedy solutions. Pairing distinct AI features with certain business operations can lead to tangible improvements in customer experience through the practical implementation of AI technology.
Vantage CX smartly employs predictive models for complaint resolution. By studying historical data on complaints, it suggests proactive solutions, pointing out the best team to address particular issues and boosting overall productivity.
The blend of generative and predictive AI takes the analysis of varying complaint types a notch higher, leading to better conflict resolution and cementing customer relationships.
