With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction.
The Airports Council International (ACI) World, in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners. The awards recognize airports worldwide for their commitment to exceptional passenger experiences, based entirely on real-time feedback from travelers. Let’s take a closer look at the airports that are redefining customer service in air travel.
What are the ASQ Awards?
The ASQ Awards are a benchmark in the aviation industry, measuring airport performance directly through feedback collected via 700,000 live surveys in 2024. This program evaluates every stage of the customers’ airport experience, ensuring that results reflect the true voice of travelers.
This year, 95 airports received recognition, with 181 awards presented across multiple categories, ranging from cleanliness to overall passenger enjoyment.
Leaders in Airport Customer Experience
Here’s a breakdown of the airports that emerged as leaders in the 2024 ASQ Awards across key categories:
By Size & Region
- Africa: Dakar Blaise Diagne International Airport
- Asia-Pacific: Singapore Changi Airport, Beijing Daxing International Airport, Sultan Aji Muhammad Sulaiman International Airport
- Europe: Milas-Bodrum Airport, Rome Fiumicino Airport
- North America: Gerald R. Ford International Airport, Greenville-Spartanburg International Airport
- Latin America: Monterrey International Airport, Mazatlán International Airport
- Middle East: Salalah Airport
These airports stood out for offering tailored, region-specific services that cater to the unique needs of their passengers.
Categories Recognizing Passenger-Centric Excellence
- Most Enjoyable Airport
- Cleanest Airport
- Easiest Airport Journey
- Most Dedicated Staff
These categories highlight the multi-faceted approach airports are taking to ensure passengers have a comfortable and engaging experience. From intuitive navigation to exceptional cleanliness, these winners focus on every detail of a traveler’s journey.
Airports Consistently Committed to Excellence
The ACI World Director General’s Roll of Excellence celebrates airports that have been recognized multiple times for delivering top-tier service. For 2024, 10 airports earned this prestigious honor, including renowned facilities like Beijing Daxing International Airport, Hartsfield-Jackson Atlanta International Airport, and Copenhagen Airport.
Justin Erbacci, ACI World Director General, emphasized the increasing importance of innovation, stating, “Airports must continually push the boundaries of service to stay ahead. The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey.”
Transformative Technology for Modern Travel
The awards also spotlight how technology is reshaping airport experiences. Amadeus EVP, Rudy Daniello, revealed a vision for the future, where airport processes are simplified, and personalization takes center stage; a world with no more check-in lines, fully digital visa checks, and roaming agents ready to assist passengers anywhere.
This continued technological evolution will allow airports to prioritize passengers rather than outdated processes, ultimately creating a more customer-centric travel experience.
Awards Ceremony
The ASQ Awards Ceremony will be part of the upcoming ACI World Airport Experience Summit, held in Guangzhou, China, from September 8-11, 2025. This global event will bring together industry leaders to discuss how airports can further enhance the customer experience in rapidly changing times.
Visit the official ACI World page to find out which airports are setting global benchmarks for customer satisfaction.
