Customer service management is essential for growing a profitable, successful business.
As much as 90% of Americans use customer service as a deciding factor in whether or not to do business with a company. And consumers report being willing to spend at least 17% more on a company that has outstanding customer service, a recent survey from American Express reveals. That means it’s more important than ever your business implements the top customer management solutions to boost customer satisfaction and stay ahead of your competitors.
Here are some of the top solutions available to customer service managers:
Cloud computing
Cloud enterprise solutions are becoming increasingly popular with businesses of all sizes. In fact, 77% of enterprises have at least one application or a portion of their computing infrastructure in the cloud. When you’re running a business, it’s important you’re able to instantly access relevant data to provide customers with the best service possible. Cloud computing can do just that in a fast, reliable, and highly-secure manner, Taylored Systems explains. Whether hardware or software based, cloud services like cloud hosting and cloud storage and backup can help you backup and access your data from any location.
Customer relationship management integration
Integrating your customer relationship management (or CRM) essentially seamlessly links all enterprise data together to help boost both your customer satisfaction and business productivity. There are various types of CRM integrations your business could benefit from. For example, social media integration can help small businesses tap into a global customer base. Integrating popular social media platforms like FaceBook, Pinterest, and Twitter into CRM can allow you to connect and engage with new potential customers in the ways they prefer.
Case management software
Case management software is essential for providing your customers with excellent service. It essentially allows you to easily keep track of any product or service issues through multiple relevant channels (such as, instant messenger, email, social media, and phone). This makes it easier for you to resolve customer issues while being fully-informed with the correct data and in a timely fashion. You can even purchase specific software which automatically generates tickets for customers by either transcribing voice messages or parsing information from customer communications.
In our increasingly technological society, the world of customer service management solutions is also continually growing and evolving. Introducing the above smart solutions into your customer service management strategy can help ensure your business stays ahead of the curve.
